Frequently Asked Questions

At checkout, we will ask you which Charity or Good Cause you want us to make the donation to. You can choose from a sector or highlighted cause, or search from our list of Registered Charities and Good Causes. Simply choose one and we will make the donation.

In order for us to make donations, a Charity or Good Cause must be registered with us. If they are not registered, we cannot donate to them.

If you cannot see a cause that you want to help, you can do two things:

• Let us know and we can reach out to them.
• Contact them and recommend BuytoGive as a fundraising platform.

Yes, each Charity and Good Cause has its own BuytoGive profile page. Once on that page, there is a link for you to make a direct donation. If the Charity or Good Cause can claim Gift Aid then there will also be a form where your donation can give them an extra 25% for every £1 you give, subject to you being a UK taxpayer.

In simple terms no; we use Stripe to process our online payments, and we have negotiated the best possible rates for direct donations. Unfortunately, these transaction fees cannot be avoided, but we do not make any profit from this.

Donating through Gift Aid means Charities and Community Amateur Sports Clubs (CASCs) can claim an extra 25p for every £1 you give. It will not cost you any extra. If when making a donation the Charity or Good Cause can claim Gift Aid, we will ask you if you want to fill in a form so that they can claim it. Unfortunately, Gift Aid cannot be made through purchases made on BuytoGive, it is only available to the Charities and Good Causes when you make a direct donation. You need to be a UK taxpayer to fill in the form.

We use Stripe as our payment provider. For a direct donation, the money is paid directly into the Charity or Good Cause’s Stripe account, and BuytoGive does not have access to these accounts.

When we make a donation, the amount we donate to your chosen cause is held in a Stripe Account for 30 days and after that, the donation is made. The reason why this is held for 30 days is so that if there is a return of a product or an issue with the sale, then we are not put in a position of asking the Charities or Good Cause to repay their part of the sale. Once we make the donation then there is no “claw back” of that donation to the Charity or Good Cause.

The seller will provide you with tracking details, if you do not get them, you can contact them for details through the BuytoGive platform.

You can cancel your order by contacting the seller directly through the BuytoGive platform, subject to T&Cs.

If you have not received your order, please contact the seller through the BuytoGive platform.

Within your order history against your account, there is a messaging facility for contacting them through the BuytoGive platform.

Please contact the seller through the BuytoGive platform within the order history against your account, and they will help you.

Please ask the seller for a VAT invoice through the BuytoGive platform within the order history against your account.

Custom duties are a fee placed on gifts or goods sent to the UK from outside the EU. This only becomes payable if your order is over £135. The courier will pay this to HMRC on your behalf but you will likely have to pay this back when receiving your purchase.

The retailer is an independent online seller who contracts to sell their products through BuytoGive.

Some of our sellers do offer faster delivery options; they will list this within the details of the product and throughout the checkout process, for you to select when inputting your delivery details.

If you have any questions regarding a product, you will be able to ask the seller directly through the BuytoGive platform.

You can contact the retailer directly and ask them for the details.

Yes of course, at the bottom of our site is a contact link to get in touch with us directly.

If you see a product that you think is wrong and/or should not be within our marketplace, please contact us and let us know, we will investigate and take the appropriate action.

If you wish to return an item please contact the seller within 14 days, through the BuytoGive platform within the order history against your account.

As a marketplace, each seller provides their own returns policy which is clearly displayed at the point of sale and against their products.

As soon as the seller requests the refund, Stripe the payment provider usually completes refunds within 5-10 working days.

The retailer will message you and confirm that the return has been successful.

We use Stripe which is a payment provider, they take the payment from you and then send the split payments to both BuytoGive and the retailer.

Each retailer can provide discount codes if they want to. BuytoGive does not provide discount codes.

You can use the ‘forgotten password’ functionality on the login screen to reset your password, if you are having issues logging in. If you do this and the problem persists, please contact us so we can assist you accordingly.

You can use the ‘forgotten password’ functionality on the login screen to reset your password, and follow the instructions from here.

You can delete your account through your profile dashboard when you are logged in to the BuytoGive platform.

If we send you a marketing email, there will always be a link that you can use to unsubscribe.

We take customer data protection very seriously at BuytoGive. For extra peace of mind, every transaction is encrypted and monitored to prevent fraud, email phishing and identity theft. If you have any questions regarding data protection, please reach out to us and we will be happy to help.

When you register on BuytoGive as a Charity or Good Cause, or if you are doing a fundraising event, at the registration phase you will be guided to provide the information we need to set up your own fundraising profile. This page is unique to you, and you will have your own unique URL (BuytoGive website address).

When your supporters come to that page they can do two things; either make a direct donation, or make a purchase within our marketplace. If they make a purchase, we will donate 35% of the fees we charge the retailers directly to you.

Yes, you can update your fundraising profile at any time via your account dashboard.

We charge the retailers a fee for each purchase. So, if a bicycle is sold for £100.00 and we charge them a fee of 13%, BuytoGive will receive £13.00. From that £13.00 we will make a donation to you of 35%, which in this example would be £4.55.

No, we do not make any charges for you to fundraise on BuytoGive. The only fee that we cannot avoid is for direct donations, which is an online payment transaction fee. This has been negotiated to be as low as possible, and is 1.2% per donation. This means that if someone was to donate £100.00 to you through BuytoGive, you would receive £98.80 of the donation.

Donations made through purchases cannot attract Gift Aid. For direct donations, if you are Gift Aid Registered then we will ask the donator to fill in a Gift Aid form.

When someone makes a donation, we ask them to complete a Gift Aid form. This form is kept for you as a PDF and is attached to a Gift Aid ready spreadsheet which you can download when claiming. This means that if HMRC wants to see the form, it is very easy to find.

In order for you to receive donations, you will be asked to set up a Stripe Connect account; Stripe is our payment provider.

Donations made by us for sales of products are made available to you 30 days after the sale has been made. We do that so the customer has had sufficient time to return an item, if it is not for them or if there is a problem with the product, for example.

Direct donations from supporters are paid directly into your Stripe account.

We want to help you as much as possible, and there is a full marketing toolkit available for you to help you tell as many of your supporters as possible, and spread the word.

You will be assigned an account manager, who will help you with any questions that you may have.

You will set up a Stripe account, and will be paid by that in accordance with the terms and conditions.

Through Stripe, our fee is 2% + VAT per transaction.

No, you can stop selling on BuytoGive at any time.

To ensure competitive pricing, we encourage sellers to give the best possible price on products. Due to the number of sellers, it is more than likely that the same product will be sold by different sellers.

If you are selling a product that you have a licence to sell in the UK, and you see that another seller is listing it and you believe that they do not have a licence, then please let us know. We aim to be agonisingly fair, but at the same time if a seller is selling a product that is restricted by a licensed agreement and they do not have a licence, then we will remove those products.

When products listed are sold by the manufacturer and are unique to them, we can restrict other sellers from listing these products.

Your orders are emailed to you as soon as we receive one, with full details so that you can send the product directly to your customer. You will also be able to see the order details in your BuytoGive seller dashboard. If you use an integration such as Shopify, your orders will also be listed there.

A list of prohibited products is available within our Terms of Business.

To help you give your customers a great experience, buyers will contact you directly if they have a question about their order. This allows you to take control and resolve any issues in the quickest, easiest way possible, resulting in happy customers and great reviews. We will only step in with an agonisingly fair decision if a dispute cannot be resolved between you and the customer.

In your BuytoGive dashboard, you will be able to set all your shipping details so that the customer can see them prior to purchase.

You will be able to assign your returns policy within the BuytoGive Dashboard, so that the customer will clearly see it prior to making a purchase.

Yes, you can offer discount codes on your full product range, or as a sale price for individual products.

Yes, in the setup process within your BuytoGive dashboard, you can offer to make a donation.