Bollox

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.mybollox.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and send your item to: Unit 1, The Cabin, 35 Slade Road, DIDCOT, OX11 7AR, United Kingdom.

Shipping

To return your product, you should mail your product to: Unit 1, The Cabin, 35 Slade Road, DIDCOT, OX11 7AR, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are so confident you'll love your new bollox undies we offer a 'no quibble' return / refund policy for any unworn undies for up to 30 days.

You can easily request a return/ refund or replacement by contacting us. This can be done within the 30 day guarantee period, we will replace them free of charge.

Once we've replied and approved the return, please return to 4e Products Ltd, Unit 1, The Cabin, 35 Slade Road, Didcot, Oxon, OX11 7AR

We aim to dispatch most orders UK orders within 24/48 hrs.
Our fulfilment company is a huge advocate for sustainlbale logistics and are striving for a zero emissions business, depending on the postal service selected orders can take 2-7 working days to arrive from dispatch.

United Kingdom

• Royal Mail 48 - £2.99

• Royal Mail 24 - £3.99

• Royal Mail Signed - £4.99

Ireland & EU

Prices are at checkout. 

Please Note:
IOSS: 
We are VAT registered under the IOSS arrangement with the EU and will make the relevant VAT submissions. All transactions are charged at that countries VAT amount.
The customer will not be required to pay for the VAT prior to delivery.
Duty will only be due on transactions over 150 Euros

Rest of World

• Pro Carrier - Expected lead time is 7-14 days . Prices are at checkout.