Botanic Wellness

London, United Kingdom

Botanic Wellness stands as a paragon in the CBD industry with the full seed-to-shelf concept. Specialising in top-tier, high potency CBD wellness products, our commitment isn’t just to affordability but also to unmatched quality.

Every step, from cultivation to packaging, is meticulously overseen. Our farms, strategically located in the USA and Australia, are tended with utmost dedication, ensuring every harvest meets our gold-standard benchmarks.

Following the global journey of our raw materials, the final touch is added in the UK where manufacturing and packaging occurs.

Passion is evident in every product we offer, with a relentless focus on ensuring customer satisfaction. Dive into our collection, and experience the Botanic Wellness difference today.

Furthermore, Botanic Wellness promise extends beyond mere product quality; it’s about cultivating a holistic wellness experience. As you explore our range, know that behind each item is our unwavering dedication to your satisfaction.

Products Shipping Policies

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Shipping policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation.

We use Royal Mail 24Hr Tracked service for all our deliveries

Other timed, signed or urgent next day deliveries are available charged at Royal Mail cost.

International Shipping

We can offer international shipping direct from our warehouse, please contact [email protected] if you require shipment outside of the UK.

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

Botanic Wellness (UK) Limited is not responsible for any import VAT or duty charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include the Royal Mail tracking number you can use to check its status.

Please allow 24 hours for the tracking information to become available.

If you haven't received your order within 7 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our website, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

2. EMAIL MARKETING

With your permission, we may send you emails about our store, new products and other periodic updates.

3. CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we acknowledge that you consent to our collection and use of this information for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent and will provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at or mailing us.

4. DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

5. PAYMENT

If you choose a direct payment gateway to complete your purchase, then our website stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

6. THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by those providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

7. SECURITY

To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

8. COOKIES

We use Cookies on this website. You are at liberty to accept or reject the use of Cookies on our website but if you refuse to accept Cookies your experience on our website might be diminished

9. AGE OF CONSENT

By using this website, you represent that you are at least 18 years old.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose of it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

11. QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please email our Privacy Compliance Officer

Botanic Wellness (UK) Limited
Re: Privacy Compliance Officer

71-75 Shelton Street

Convent Garden

London

WC2H 9JQ

United Kingdom

Refunds policy

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds?

If you haven't received a refund, first check your bank or credit card account again as there is often some processing time before a refund is officially posted to your account.

If you've done all of this and you still have not received your refund, please contact us at [email protected]

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange product for the same item, send us an email to [email protected]

and prepare to send your item to:

Botanic Wellness (UK) Limited

RETURNS DEPARTMENT

c/o Cardinal Maritime Ltd

Sharston Industrial estate

Manchester

M22 4ZS

United Kingdom

If you have any further questions, please don't hesitate to email our team at [email protected]

Returns policy

Refunds, returns, and exchanges

We accept no quibble returns up to 60 days after delivery, if the item is unused and in its original condition we will refund the full order amount minus the shipping costs for the return should you require us to arrange shipping.

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item's condition.

We will always try our best to work towards a satisfactory solution.

To start a return

Please email [email protected] together with all the relevant details of the issue.

- Product returns address: