Camellios

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, please contact us  and someone from the team will help resolve the issue.

Damaged or wrong items 

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We may ask for photo evidence. 

Depending on your preference, we'll either provide a full refund for damaged items or send a free replacement.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the postage fee.

Please allow up to 5 working days for the refund to be processed by your payment provider. 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.

To start a return, please contact us and someone from the team will help resolve the issue. 

Damaged or wrong items

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We may ask for photo evidence. 

Depending on your preference, we'll either provide a full refund for damaged items or send a free replacement.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the postage fee.

Please allow up to 5 working days for the refund to be processed by your payment provider. 

Shipment Processing Times

All orders are processed within 1-2 working days. This does not include weekends or public holidays.

International Shipping

We ship almost anywhere in the world. All rates are calculated at checkout. Please note we send international parcels DDU (delivered duty unpaid). This means you may have to pay local customs/duties - please check if any local fees are applicable before placing an order.