Crystals Healing

Crystals Healing Shop - Privacy Policy

At Crystals Healing Shop, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Crystals Healing Shop and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Log Files

Crystals Healing Shop follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. 

Cookies and Web Beacons

Like any other website, Crystals Healing Shop uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read the "What Are Cookies" article on Cookie Consent website.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Crystals Healing Shop.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Crystals Healing Shop, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Crystals for Healing Shop has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Crystals Healing Shop's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Crystals Healing Shop does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Crystals Healing Shop. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Our return policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

At Crystals Healing customer satisfaction is our #1 Priority! We want you to be very enthusiastic about your purchases from us!

Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

Return & Refunds of Defective products (if applicable)

For the return of defective products, please email us at [email protected] and provide photos/videos showing the defective product.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Gifts

If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping 

To return your product, please contact us, and we will give you all the details.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75.00, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Restocking fees

The buyer changes their mind* about a purchase and returns an item in the original condition within the return window.No restocking fee.

Global Store Return Policy

It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Our return policy lasts 30 days.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

At Crystals Healing customer satisfaction is our #1 Priority! We want you to be very enthusiastic about your purchases from us!

Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

Return & Refunds of Defective products (if applicable)

For the return of defective products, please email us at [email protected] and provide photos/videos showing the defective product.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Gifts

If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping 

To return your product, please contact us, and we will give you all the details.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75.00, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Restocking fees

The buyer changes their mind* about a purchase and returns an item in the original condition within the return window.No restocking fee.

Global Store Return Policy

It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

1. Shipping Costs

We charge £2.70 for shipping within the UK. This is the final cost of shipping to the customer. We use Royal Mail for all orders.

2. Returns

2.1 Returns due to change of mind

We accept returns for change of mind within 30 days of receipt of item, provided that the items are returned in their original packaging, unused, and in a resellable condition. Customers must pay for the return shipping. Once we receive and approve the return, we will issue a store credit for future purchases. We will inform you by email when the process is complete. We will refund the value of the returned goods but not any shipping costs.

2.2 Warranty Returns

If a valid warranty claim is submitted within 30 days of receiving an item, we will honor it. Customers must pre-pay the return shipping costs, but we will reimburse them upon a successful warranty claim. Once we receive the item, we will process the warranty claim within 7 days. We offer three options: a refund to the payment method, a refund in store credit, or a replacement item (if available).

3. Delivery Terms

3.0 Handling time

We dispatch all products within one day.

3.1 Domestic Transit Time

Domestic shipments within the UK typically take between 1 to 3 days.

3.2 Change of Delivery Address

Orders placed before 01 AM - EDT (UTC-04) will be dispatched the same day, otherwise within the next business day. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays. In this case, we will take steps to minimize delays.

3.3 P.O. Box Shipping

We ship to P.O. box addresses using postal services only. We cannot offer courier services to these locations.

3.4 Military Address

Shipping We can ship to military addresses using USPS, but not using courier services.

3.5 Delivery Time

Exceeded If delivery time has exceeded the estimated time, please contact us so that we can investigate the issue.

4. Tracking Notifications

Once we dispatch an order, customers will receive a tracking link to monitor its progress based on the latest shipping provider updates.

5. Parcels Damaged in Transit

If you find that a parcel has been damaged during transit, please reject the delivery if possible and contact our customer service. If the parcel has already been delivered, please get in touch with us.

5.1 Who pays for return postage?

We cover the cost of return postage if the item was damaged, faulty, or does not match the description.

6. Duties & Taxes

6.1 Sales Tax

The price of the goods already includes sales tax.

6.2 Import Duties & Taxes

For international shipments, customers may be responsible for paying import duties and taxes upon arrival in their destination country. It's important to be aware of these potential costs before placing an order with us. If customers refuse to pay these costs, the goods will be returned to us at their expense, and they will receive a refund for the value of the goods paid, minus the cost of return shipping. We will not refund the initial shipping cost.

7. Cancellations

If you wish to cancel your order before we dispatch it, we can accommodate your request. However, if we have already dispatched the order, please refer to our refund policy.

      8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for lost parcels

In the event that a parcel is lost in transit, Crystals Healing will initiate a trace with the shipping carrier and endeavor to locate the parcel. If the parcel cannot be located, we will issue a refund or replacement to the customer.

9. Customer service

For all customer service inquiries, please email us . We aim to respond to all inquiries within 24 hours.

10. Changes to terms and conditions

Crystals Healing reserves the right to modify these terms and conditions at any time. We therefore recommend that you review them periodically. Any changes made will be updated on our website.

11. Governing law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that country.