This Privacy Policy describes how Destina Home (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Shopify.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

• Examples of Personal Information collected: Modifications to the information listed above or additional information as needed

• Purpose of collection: to provide customer support.

• Source of collection: collected from you.

• Disclosure for a business purpose: Shopify

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

W share your Personal Information with other service providers to fulfill your order.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• To protect your vital interests;

• To perform a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

NameFunction_abUsed in connection with access to admin._secure_session_idUsed in connection with navigation through a storefront.cartUsed in connection with shopping cart.cart_sigUsed in connection with checkout.cart_tsUsed in connection with checkout.checkout_tokenUsed in connection with checkout.secretUsed in connection with _customer_sigUsed in connection with customer login.storefront_digestUsed in connection with customer login._shopify_uUsed to facilitate updating customer account information.

Reporting and Analytics

NameFunction_tracking_consentTracking preferences._landing_pageTrack landing pages_orig_referrerTrack landing pages_sShopify analytics._shopify_sShopify analytics._shopify_sa_pShopify analytics relating to marketing & referrals._shopify_sa_tShopify analytics relating to marketing & referrals._shopify_yShopify analytics._yShopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail, or by mail using the details provided below:

Destina Home LTD, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Last updated: [14.03.2022]

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, not assembled, unworn or unused, with tags, and in its original packaging. You’ll also need the order number, receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at [email protected].

Damages and issues
Please inspect (take photos of) your order upon reception and contact us (with photo/video proof) immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal goods. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

The following items are not eligible for return:

• Any item damaged after delivery (for example, during assembly or installation).

• Custom or personalized items if the package is opened, including duvet covers, pillows, and towels.

• Sale or gift items.

All returns must include the following or they will be rejected and returned to you at your cost:

• The product must be purchased from Destina Home and should be in the original package.

• Must be in original condition, with no physical damage (excluding damages sustained during transportation).

• Including all accessories, manuals, warranty registration cards, etc.

Additional Return Requirements and Policy:

• The shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged products.

• Shipment received with visible damages must be reported to us within seven (7) business days of the delivery date. In the event an item is sold without a shipping charge, Destina Home will refund the amount of the sale.

• All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials, and retail packaging) will not be processed until the part is received.

• The customer is responsible for return shipping expenses unless otherwise explicitly stated on the product. Replacements/replacement parts will be shipped at our expense.

• The customer is required to ship the returned products with sufficient shipping packaging and void-fill material inside to prevent the product from being physically damaged during return transportation. The customer is responsible for any loss and damages in return shipping.

• Upon our acceptance of the merchandise in original/new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

• A refund will be issued after our warehouse receives, inspects, and processes your return. Destina Home will refund back to your original method of payment.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale and gift items (if applicable)

Unfortunately, we cannot accept returns on sale items or gift cards. Only regular-priced items may be refunded. Sale items cannot be refunded. However, replacement part(s) can be sent by the manufacturer upon the request of the customer if the sale item is damaged during the shipment or defective.

Fees

If the item received is defective or incorrect, no fees are charged for processing a return/replacement. Fees may be charged in the following circumstances:

• A cancelation fee of up to 15% may be charged if a personalized item is canceled more than one day after purchase but before shipment.

• A restocking fee of up to 20% may be charged for indoor/outdoor furniture, unused personalized items, and patio furniture.

• A restocking fee of up to 20% may be charged for the refusal of ordered items delivered that are not damaged.

• A refund policy violation charge of 20% will be deducted from the total refund (in case the item is assembled by the customer before return).

• A pick-up and shipping fee may be charged if Destina Home arranges for a courier to pick up the item.

• Destina Home may, at its sole discretion, accept a return request for a non-refundable item but charges a restocking/shipping fee.

Order Cancelation

You can cancel your order before it is shipped. No cancelation will be accepted/allowed after the item is shipped. No cancellation will be accepted for international (other than the UK) orders.

Return/Replacement/Order Cancelation Instruction

1. Send an e-mail to Destina Home e-mail at [email protected] requesting a return/replacement/refund/cancelation. The customer’s name and order number should be mentioned in the e-mail. If you request replacement/refund for damaged product(s), please attach at least three high-resolution photos of the damaged part(s) and product package with a appearing shipping label in your e-mail as proof.

2. Once our customer service representative receives your e-mail, it will take us 24 - 48 hours to respond to your inquiry for return/replacement. However, the order cancelation requests are handled immediately upon the request.

3. Once our customer service has verified your order information and approved for you to send the merchandise back to us, you will be provided with a shipping label/tracking number for your return through e-mail. The e-mail contains return details and important shipping instructions. Read the instructions carefully before you ship your return merchandise back to us.

4. We strongly recommend you return your item in the same or similar packaging as it was delivered to you with all the original parts, accessories, and menu/documentation included (any missing parts or accessories may result in your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable if the packaging is in good condition and all previous addresses, tracking information, and labels are removed.

Return/Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, not assembled, unworn or unused, with tags, and in its original packaging. You’ll also need the order number, receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

Damages and issues
Please inspect (take photos of) your order upon reception and contact us (with photo/video proof) immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal goods. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

The following items are not eligible for return:

• Any item damaged after delivery (for example, during assembly or installation).

• Custom or personalized items if the package is opened, including duvet covers, pillows and towels.

• Sale or gift items.

All returns must include the following or they will be rejected and returned to you at your cost:

• The product must be purchased from Destina Home and should be in the original package.

• Must be in original condition, with no physical damage (excluding damages sustained during transportation).

• Including all accessories, manuals, warranty registration cards, etc.

Additional Return Requirements and Policy:

• The shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged products.

• Shipment received with visible damages must be reported to us within seven (7) business days of the delivery date. In the event an item is sold without a shipping charge, Destina Home will refund the amount of sale.

• All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

• The customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements/replacement parts will be shipped at our expense.

• The customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent the product from being physically damaged during return transportation. The customer is responsible for any loss and damages in return shipping.

• Upon our acceptance of the merchandise in original/new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

• A refund will be issued after our warehouse receives, inspects, and processes your return. Destina Home will refund back to your original method of payment.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us.

Sale and gift items (if applicable)

Unfortunately, we cannot accept returns on sale items or gift cards. Only regular priced items may be refunded. Sale items cannot be refunded. However replacement part(s) can be sent by the manufacturer upon the request of the customer if the sale item is damaged during the shipment or defective.

Fees and Charges

If the item received is defective or incorrect, no fees are charged for processing a return/replacement. Fees may be charged in the following circumstances:

• A cancelation fee of up to 15% may be charged if a personalized item is canceled more than one day after purchase but prior to shipment.

• A restocking fee of up to 20% may be charged for indoor/outdoor furniture, unused personalized items, patio furniture.

• A restocking fee of up to 20% may be charged for the refusal of ordered items delivered that are not damaged.

• A refund policy violation charge of 20% will be deducted from the total refund (in case the item is assembled by the customer before return).

• A pick-up and shipping fee may be charged if Destina Home arranges for a courier to pick up the item.

• Destina Home may, at its sole discretion, accept a return request for a non-refundable item but charges a restocking/shipping fee.

Order Cancelation

You can cancel your order before it is shipped. No cancelation will be accepted/allowed after the item is shipped. No cancellation will be accepted for international (other than the UK) orders.

Return/Replacement/Order Cancelation Instruction

1. Send an e-mail to Destina Home e-mail requesting return/replacement/refund/cancelation. The customers’ name and order number should be mentioned in the e-mail. If you request replacement/refund for damaged product(s), please attach at least three high-resolution photos of the damaged part(s) and product package with a clearly appearing shipping label in your e-mail as proof.

2. Once our customer service representative receives your e-mail, it will take us 24 - 48 hours to respond to your inquiry for return/replacement. However, the order cancelation requests are handled immediately upon the request.

3. Once our customer service has verified your order information and approved for you to send the merchandise back to us, you will be provided with a shipping label/tracking number for your return through e-mail. The e-mail contains return details and important shipping instructions. Read the instruction carefully before you ship your return merchandise back to us.

4. We strongly recommend you return your item in the same or similar packaging as it was delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result in your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable if the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Orders on our online store are usually dispatched on the same day if you order before 13:00 PM. This ensures that your chosen products are on their way to you without unnecessary delays.