Dresser and Drawer

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return if item was broken, or damaged and another 14 days to return it.

If you change your mind and want to return Item, it must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. We don't accept returns on customised items that were created especially for You, but You have 14 days to change your mind about the item that was already made.  

To start a return, you can contact us at [email protected]. If return is accepted, shipping costs are not included to refundable amount, that means customer pays shipping cost on return. 

You can always contact us for any return question at [email protected] or call us +44740 1407588

Damages and issues
Please inspect your item upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the situation and solve it.

Exceptions / non-returnable items
Certain types of items cannot be returned. Custom commission products (such as special orders or personalized items).

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to exchange an item is to return it, and once the return is accepted, make a separate purchase for the new piece.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Delivery is very important part of the process, so we use professional carriers to ship our furniture. They handle every piece of furniture with utmost care to ensure it will reach you in perfect condition.

Delivery (within UK) should take 5 – 10 days, but normally it arrives sooner. Delivery times will be aligned with You and suitable time slots provided.

Delivery cost depends on Your location. We provide custom quotes for every delivery, so price will vary. Also, the size of the item will impact price - delivering big furniture, like wardrobe, will cost more than smaller sideboard.   

You are welcome to arrange Your own delivery. We are based in Chelmsford, Essex, UK.

In that case DRESSER AND DRAWER will NOT hold any responsibility for damage done during transit.

Items can be shipped within UK. Additional fees my apply to delivery to European Union countries. Taxes will be included to shipping cost.