Giddy Goat Toys

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after deliver

Orders received before midday Monday to Friday are usually processed and shipped that day.  Orders received after 2.00pm will be shipped the next working day.  

In busier periods it may take slightly longer but we will still aim to have processed and dispatched your order within three working days (Monday to Friday).  Orders placed over the weekend will usually be packed and dispatched on Monday. 

Our standard delivery charges above refer to deliveries to mainland UK and Northern Ireland only.  We can arrange for shipping to the Isle of Man and the Channel Islands but please contact us on 0161 445 1097 to discuss as shipping will need to be calculated based on the shipping address and the weight of the parcel to be shipped. 

We make every effort to deliver your order within the specified timescales, however where it is not possible to meet these timescales due to unforeseen circumstances which are beyond our reasonable control, we will notify you and advise you of an anticipated delivery date. We will not be liable for any loss caused to you by late delivery. This does not affect your statutory rights.

We use the Royal Mail to deliver our orders and have found them to be reliable.  We use the 48 hour tracked service for orders over £8 and a tracking number will be emailed to customers once the parcel has been collected by the Collections department.  We also offer a 24 hour tracked service for a higher rate. 

Certain items are not held in our shop but are dispatched direct from our suppliers, this will be advised in the product description.  Our suppliers will also aim to dispatch goods within 48 hours of orders being received, however again this may vary at busier times of the year or for certain areas. 

If the postman/woman is unable to deliver the goods to you, they will leave a card through your door and re-attempt delivery the following day.  If they are still unable to deliver then the parcel will be returned to their local depot and a note will be left with you advising you of the options available to you.

We reserve the right to use alternative delivery services at our discretion. This does not affect your Statutory Rights. Risk of loss and damage of products passes to you upon receipt of the products or on the date of first attempted delivery by us provided that we have processed and received payment in full for the products.

International Shipping

We do not currently offer international shipping, we are able to take orders from outside of the UK as long as the delivery address is in the UK.

Click and Collect

Customers may order online and opt to collect their order from our Didsbury shop.