Privacy Policy

INTRODUCTION

Welcome to the Home of 786’s Privacy Policy.

Home of 786 respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a pdf version of the policy here. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

IMPORTANT INFORMATION AND WHO WE ARE

THE DATA WE COLLECT ABOUT YOU

HOW IS YOUR PERSONAL DATA COLLECTED?

HOW WE USE YOUR PERSONAL DATA

DISCLOSURES OF YOUR PERSONAL DATA

INTERNATIONAL TRANSFERS

DATA SECURITY

DATA RETENTION

YOUR LEGAL RIGHTS

GLOSSARY

1. IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this privacy policy

This privacy policy aims to give you information on how Home of 786 collects and processes your personal data through your use of this website or when you visit us in-store, including any data you may provide through this website when you purchase one of our products or subscribe to receive exclusive offers, gifts and other information.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other cookies policy or fair processing / data protection policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

Home of 786 is the controller and responsible for your personal data (collectively referred to as "Home of 786", "we", "us" or "our" in this privacy policy).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

Full name of legal entity: Home of 786

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on XX.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

RETURNS & EXCHANGES

What is your Return Policy?

All returns are subject to inspection. Damaged returns may result in a Home of 786 credit. Any return requests made after 30 business days from delivery date will not be refunded. 

If for any reason you are not satisfied with your order, we are happy to offer a refund, exchange or replacement on all goods returned to us within 30 business days of your receipt of goods, provided they are in their original, unopened, unused, and in a sell-able condition with all parts of the product and its packaging, caps, brand boxes, pamphlets, and any qualifying free gift etc, must be returned in order for a refund to be issued.

Shipping fees paid to deliver the order are non-refundable.

We will not accept returns or replacements for products whose boxes/packaging are ripped, creased, crushed, or missing; or if any the product has been used.

Once received, the item shall be checked and the refund shall be processed and refunded to the original method of payment.

If you have purchased your items from another website or store please refer back to their return/refund policy and contact them directly.

How do I return my items?

If your return meets the requirements as outlined in the above-mentioned Return Policy, you may return your items for a refund.

To arrange your return, please contact us the items you are returning, and the reason why.

Please ship the item with all of its original parts, caps, branded boxes, qualifying gifts, packaging and packing slip to: 

Home of 786                                                                                           Postal Address

*Note all items received as a gift with purchase must be returned alongside the returned product, these gifts have an RRP value and if not returned the cost shall be deducted from the return.

Can I return everything that I've ordered?

 All other returns must meet the above-mentioned Return requirements as outlined in our Return Policy.

How long do I have to make a return?

14 business days from the delivery date. Any return requests made after 14 business days from delivery date will not be refunded. 

How will I receive my refund?

Once received, the item shall be checked and the refund shall be processed and refunded to the original method of payment.

My product arrived damaged.

Our apologies. We do our best to ensure that our products are of the finest quality and that they are shipped to you in a safe manner. If there is a fault with your product, please promptly email us at [email protected] stating your order number and include images of the product, outer packaging, and a brief description of the issue.

How do I know my product is authentic?

If your product has been purchased from our website, or one of our accredited stockists, then your fragrance will be authentic. If you buy our fragrances from an unauthorised or second-hand source – we will not be able to authenticate, nor will we be able to assist. To benefit from our level of quality and customer service - and for your peace of mind -  we do not encourage buying our fragrances from unauthorised and second-hand sources. For a full list of authorised retailers please click Retail Locations

My fragrance isn’t clear.

Due to our high volume of natural ingredients and high concentrations, you may find a small amount of sediment in our fragrances. This is a natural phenomenon that occurs in compositions that rely heavily on natural materials. 

For additional questions, please send your query to us.

Delivery & Returns

DELIVERY AREAS

Home of 786 ships products to the following countries: United Kingdom 

For any further questions or requests concerning your order and its delivery, please contact our customer service by contacting us.

DELIVERY TIMES

Orders are shipped within 1 to 2 business days following the day the order was placed.

Once your order has been completed and transferred to a carrier, you will automatically receive an email with your tracking number which can be used to track your order directly online. We aim to fulfil delivery within 2 to 4 business days after you receive tracking information. Business days exclude Saturdays, Sundays and public holidays. 

DELIVERY OPTIONS

Country

Delivery Time Once Dispatched

Cost

UK

Standard Shipping 2-4 working days

£3.95

FURTHER DETAILS

Order Processing: All orders are processed from the United Kingdom. during normal business hours. Home of 786 is not open on weekends and Holidays. If your order is placed during this period, please allow for additional delivery time. Please ensure your full name, address, telephone number and email address is entered correctly to avoid any delays. Couriers will not accept initials.

Modifying Orders: If you need to cancel or modify your order please email us within 1 hour of completing your order and we will do our best to accommodate. We are unable to modify or cancel orders once they have been processed at our warehouse. Please note our headquarters are based in the United Kingdom and operate 9am-5pm GMT time

RETURNS & EXCHANGES

What is your Return Policy?

All returns are subject to inspection. Damaged returns may result in a Home of 786 credit. Any return requests made after 30 business days from delivery date will not be refunded. 

If for any reason you are not satisfied with your order, we are happy to offer a refund, exchange or replacement on all goods returned to us within 30 business days of your receipt of goods, provided they are in their original, unopened, unused, and in a sell-able condition with all parts of the product and its packaging, caps, brand boxes, pamphlets, and any qualifying free gift etc, must be returned in order for a refund to be issued.

Shipping fees paid to deliver the order are non-refundable.

We will not accept returns or replacements for products whose boxes/packaging are ripped, creased, crushed, or missing; or if any the product has been used.

Once received, the item shall be checked and the refund shall be processed and refunded to the original method of payment.

If you have purchased your items from another website or store please refer back to their return/refund policy and contact them directly.

How do I return my items?

If your return meets the requirements as outlined in the above-mentioned Return Policy, you may return your items for a refund.

To arrange your return, please contact us stating your order number, the items you are returning, and the reason why.

Please ship the item with all of its original parts, caps, branded boxes, qualifying gifts, packaging and packing slip to: 

Home of 786                                                                                           Postal Address

*Note all items received as a gift with purchase must be returned alongside the returned product, these gifts have an RRP value and if not returned the cost shall be deducted from the return.

Can I return everything that I've ordered?

 All other returns must meet the above-mentioned Return requirements as outlined in our Return Policy.

How long do I have to make a return?

14 business days from the delivery date. Any return requests made after 14 business days from delivery date will not be refunded. 

How will I receive my refund?

Once received, the item shall be checked and the refund shall be processed and refunded to the original method of payment.

My product arrived damaged.

Our apologies. We do our best to ensure that our products are of the finest quality and that they are shipped to you in a safe manner. If there is a fault with your product, please promptly Contact us stating your order number and include images of the product, outer packaging, and a brief description of the issue.

How do I know my product is authentic?

If your product has been purchased from our website, or one of our accredited stockists, then your fragrance will be authentic. If you buy our fragrances from an unauthorised or second-hand source – we will not be able to authenticate, nor will we be able to assist. To benefit from our level of quality and customer service - and for your peace of mind -  we do not encourage buying our fragrances from unauthorised and second-hand sources. For a full list of authorised retailers please click Retail Locations

My fragrance isn’t clear.

Due to our high volume of natural ingredients and high concentrations, you may find a small amount of sediment in our fragrances. This is a natural phenomenon that occurs in compositions that rely heavily on natural materials. 

For additional questions, please Contact us.

Home of 786 ships products to the following countries: United Kingdom 

For any further questions or requests concerning your order and its delivery, please contact us.

DELIVERY TIMES

Orders are shipped within 1 to 2 business days following the day the order was placed.

Once your order has been completed and transferred to a carrier, you will automatically receive an email with your tracking number which can be used to track your order directly online. We aim to fulfil delivery within 2 to 4 business days after you receive tracking information. Business days exclude Saturdays, Sundays and public holidays. 

DELIVERY OPTIONS

Country

Delivery Time Once Dispatched

Cost

UK

Standard Shipping 2-4 working days

£3.95