Just Tall

This Privacy Policy describes how justtall.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Shopify.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processors Shopify, Paypal, & Amazon Pay and our fulfillment partners.

Customer support information

• Examples of Personal Information collected: Name, home address, email address and telephone number.

• Purpose of collection: to provide customer support.

• Source of collection: collected from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here

• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• To protect your vital interests;

• To perform a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

NameFunction_abUsed in connection with access to admin._secure_session_idUsed in connection with navigation through a storefront.cartUsed in connection with shopping cart.cart_sigUsed in connection with checkout.cart_tsUsed in connection with checkout.checkout_tokenUsed in connection with checkout.secretUsed in connection with checkout.secure_customer_sigUsed in connection with customer login.storefront_digestUsed in connection with customer login._shopify_uUsed to facilitate updating customer account information.

Reporting and Analytics

NameFunction_tracking_consentTracking preferences._landing_pageTrack landing pages_orig_referrerTrack landing pages_sShopify analytics._shopify_sShopify analytics._shopify_sa_pShopify analytics relating to marketing & referrals._shopify_sa_tShopify analytics relating to marketing & referrals._shopify_yShopify analytics._yShopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint

Just Tall Ltd, 20-22 Wenlock Road, London N1 7GU, United Kingdom

Last updated: 01/01/2022

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here

Keeping things simple (and tall) is our middle name, so our return policy is short, simple and sweet. We expect you to be 100% happy with your purchase, so we’ll fix any problems fast.

• Return the item(s) you bought unworn, unused and in their original packaging within 30 days of receiving for a free exchange or 100% product refund. There are no restocking or other hidden fees.

• UK and USA customers will receive a prepaid shipping label to send back their item(s) free of charge!

• FINAL SALE items (clearly marked FINAL SALE under the price) are the only exception to this policy and can't be exchanged or refunded.

• Customers outside the UK and USA are responsible for return shipping costs. Please use a tracked service to help make sure we get the item(s) back. We can’t accept responsibility for items lost in transit, which is common with untracked services.

• You're welcome to order multiple sizes and return the wrong ones, but do follow our sizing recommendations. It's really accurate and will help you get the right size the first time. By helping to reduce our returns you're helping us meet our sustainability goals.

• We will process exchanges within 48 hours of receiving your return. If you need your replacement urgently, make a new order and we’ll process a refund on your original order.

• We will process a refund to your card within 48 hours of receiving your return. It could take between 7-10 working days to show on your original payment method.

• If you get a defective item (you’re very unlucky if you do – but it happens), please take clear pictures and we’ll send a replacement within 48 hours (you don’t need to send it back to us).

Contact us on [email protected] with your order number to start a return. We’ll be in touch within 24 hours.

Keeping things simple (and tall) is our middle name, so our return policy is short, simple and sweet. We expect you to be 100% happy with your purchase, so we’ll fix any problems fast.

• Return the item(s) you bought unworn, unused and in their original packaging within 30 days of receiving for a free exchange or 100% product refund. There are no restocking or other hidden fees.

• UK and USA customers will receive a prepaid shipping label to send back their item(s) free of charge!

• FINAL SALE items (clearly marked FINAL SALE under the price) are the only exception to this policy and can't be exchanged or refunded.

• Customers outside the UK and USA are responsible for return shipping costs. Please use a tracked service to help make sure we get the item(s) back. We can’t accept responsibility for items lost in transit, which is common with untracked services.

• You're welcome to order multiple sizes and return the wrong ones, but do follow our sizing recommendations. It's really accurate and will help you get the right size the first time. By helping to reduce our returns you're helping us meet our sustainability goals.

• We will process exchanges within 48 hours of receiving your return. If you need your replacement urgently, make a new order and we’ll process a refund on your original order.

• We will process a refund to your card within 48 hours of receiving your return. It could take between 7-10 working days to show on your original payment method.

• If you get a defective item (you’re very unlucky if you do – but it happens), please take clear pictures and we’ll send a replacement within 48 hours (you don’t need to send it back to us).

Contact us on [email protected] with your order number to start a return. We’ll be in touch within 24 hours.

UK SHIPPING

We ship all orders from the UK. All prices inc VAT.

EVRI Tracked 48 (2-4 business days)*  is FREE on all orders.

EVRI Tracked 24 (1-2 business days)* costs only £4.00

DPD (Next business day) costs only £6.00.  Order before 1pm Monday-Friday for next day delivery.

Most shipments arrive in these timeframes, but delays can occur in exceptional circumstances beyond anyone's control, such as bad weather.

• Orders before 3pm GMT are shipped the same day (Mon-Sat). We don't ship on Sunday or on bank holidays.

• Services above are by EVRI and DPD courier and we'll send you tracking info by email.

• Please double check when entering your address and contact number.

• Read more about our 100% free returns service.