PRIVACY NOTICE

Lynx Educational Trust for Animal Welfare Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email: [email protected]

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·       Names and contact details

·       Addresses

·       Purchase or account history

·       Payment details (including card or bank information for transfers and direct debits)

·       Account information

·       Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

·       Names and contact details

·       Addresses

·       Marketing preferences

·       Purchase or viewing history

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

·       Contract

·       Legitimate interest:

o   People may wish to be kept informed of the work of Lynx Educational Trust for Animal Welfare as it is a charity. We need to process people's information in order to fulfil orders that they place.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·       Consent

·       Contract

·       Legitimate interest:

o   People may wish to be kept informed of the work of Lynx Educational Trust for Animal Welfare as it is a charity. We need to process people's information in order to fulfil orders that they place.

Where we get personal information from

·       People directly

How long we keep information

We retain personal information for as long as required by law (for example to comply with HMRC requirements).

Who we share information with

Others we share personal information with

·       External auditors or inspectors

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

REFUNDS POLICY

We will either replace or refund your item(s) if they are defective or damaged. Please contact us to let us know your preference.

You will need to return the item(s) to receive a refund. Once they have been received and  inspected, and the defect/damage has been confirmed, we will initiate the refund process which may take up to seven working days.

If you do not receive your item within ten working days, please notify us so that we may initiate the refund process which may take up to seven working days.

RETURNS POLICY

You may return your goods within 30 days of ordering for refund or exchange. After this time, we cannot offer either a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

If the goods are neither damaged nor faulty, you are responsible for paying the return postage.

Once we have received and inspected your return, we will email you to notify you that we have received it. A credit will be issued to your original method of payment within seven working days.

SHIPPING POLICY

We aim to despatch your order within two working days of receipt.

Standard service used is Royal Mail first class.

Please contact us for an update on your order if you have not received it within five working days.

When your order is shipped we will email you.

We do not post to PO boxes.