Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.manicmusclelabs.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads- Google: https://www.google.com/settings/ads/anonymous- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-adsAdditionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

The Site is not intended for individuals under the age of 21.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected] or by mail using the details provided below:

Manic Muscle Labs
[Re: Privacy Compliance Officer]
Unit 7, 66-70 Morfa Road

Strand

Swansea

SA12EN

We hope that you'll love everything you ordered But if you are not satisfied, you can return or exchange it within 30 days from the delivered date.

Note: We aren't able to accept returns or exchanges unless they have been authorized by our Customer Service team We do not accept returned items that were sent back directly without notifying us first. If you want to return or exchange, please contact us to provide your Order Number and state the reason. After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

We're sorry you didn't love the products you ordered Read the instructions below to learn more about returns or exchanges.

Order Cancellation

1. For orders cancelled within 24 hours of purchase but have not been shipped, we will offer a full refund.

2. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for return after receiving the package.

3. Generally, you will receive a refund within 3-5 business days. (If no refund is received within 30 days, please contact us via email)

Return/Exchange Process

1. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted. All products must remain in their new and unopened condition to qualify. A refund is given on the product only. Shipping fees are non refundable unless it is an error by Manic Muscle Labs.

2. Return shipping fees are at the customer's own expense unless the return is due to an error by manic Muscle Labs.

3. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 3-5 business days. (If no refund is received within 30 days, please contact us via email)

Note: All return/exchange items must be returned unused, undamaged, new and in its original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email

Shipping & Delivery Policy

Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times and for reference only.

Processing

The processing time begins from the date you placed your order. All orders placed before 2pm will be dispatched the same day. All orders placed after 2pm will be dispatched the next working day.

Shipping: Based on Standard Shipping Costs.

Country/Region

Shipping Method

Cost

Shipping Time

United Kingdom

Standard Shipping

United Kingdom £3.99

2-4 Working days

Please note:

1. Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we're keeping all our customers safe. This may cause some delays in the dispatch and shipping time.

2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

3. What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 100% of your payment to you provided the item(s) remain in their new and unopened condition.

4. Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.

5. Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.

Tracking Your Order

You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by clicking on the link in the shipping confirmation email, or by accessing our order tracking page here. In most cases, depending on courier used, you will also receive tracking updates via SMS and/or email.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Note for taxes

Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.

For further inquiries:

If you have any further questions, please contact our customer services at [email protected]

Tax

For international orders, manic Muscle Labs will not collect VAT from you, but import taxes may be applied by your country’s customs. This is also out of our control.

About delivery services zone

Our delivery services are currently only available to the UK, most parts of Europe and selected countries from the rest of the world. If your country is not listed, please contact us for a quote.

About shipping time 

After you confirm the order, we will process your order within 24 hours, but the same day if ordered by 2pm.

About international tracking detail

After your order is shipped, we will immediately send an email confirmation containing the tracking number. Sometimes the shipment updates will be delayed, but please don’t worry.

After receiving the order tracking number, you can inquire on the relevant courier website.

Please note: It is the responsibility of the customer to know what they can or cannot import into their own country. We cannot be held responsible for customers who decide to take the risk and have their goods seized. 

About cancel order  

Please review our return policy.

About Shipping fees

Standard shipping to the UK is currently £3.99 via Royal Mail Tracked 48 signed for. We also have options for Express shipping via Royal Mail Tracked 24 signed for at a cost of £4.99. You will also receive SMS and email updates on your order tracking.

You can also receive FREE standard UK shipping on all orders over and equal  £50.

Any question

Please contact us

Unit 7, 66-70 Morfa Road,
Strand
Swansea
SA12EN

Phone: +447879623526