Privacy Policy

This privacy policy sets out how Crystal Edge Ltd uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Crystal Edge Ltd may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy is effective from 1st April 2017.

What we collect

We may collect the following information:

• Name

• Contact information including email address and phone numbers

• Demographic information such as postcode, preferences and interests

• Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Administration Department
Crystal Edge Ltd
8A King Edward Road
Leicester
LE5 4DB

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We will refund in full as soon as we receive the item(s) back. If any deductions need to be made due to damages, we will contact you via email.

RETURNS POLICY
We really hope you love all our items as much as we do!
If for any reason you need to return your order do not worry, our returns policy means that you can return anything to us in an unused condition within 30 days of receipt with the original free of charge. If for any reason, you are not entirely satisfied with your item, please contact our friendly customer service team on 0116 2763196 or via email.

Damages must be notified within 7 days of you receiving your order. Please keep hold of the original packaging until the issue is resolved for you by our Customer Service Team.

IMPORTANT INFORMATION
We do not accept returns without the original packaging and all returns must be in an unused and resalable condition. If items are returned outside of these terms there will be a restocking charge of which will be deducted from the refund amount. This amount will be dependent on condition and resell value.

Our free returns policy does not apply for non mainland UK or International orders

We aim to refund you within 3 working days of the item arriving back with us at our warehouse.

Our Returns policy excludes all Christmas decorations or items used as display and ornamentation for weddings or similar one off events, like candelabras and table centres.

These must be returned to us within 7 days of receipt in an unused condition in the original packaging. Please keep your proof of postage in this instance*

EXEMPTIONS
Seconds Items
Please be aware our seconds listed items are exempt from the standard returns policy as these are sold as seen and returns are not accepted.
Bespoke Items and Special Order
Any items that are custom made for you or were specifically ordered from our suppliers and not a regular stocked item are exempt from our standard returns policy
Third Party Couriers
If you use an onward courier not employed by ourselves, we cannot accept liability for damaged items, unless reported damaged by your courier to our courier at the point of receipt.
If you choose to use an onward courier (for example if you live overseas) please ensure they insure your items for loss or damage for this reason.
Christmas Gift Return
There is no problem if you wish to return of unsuitable Christmas gifts. Our 365 day returns policy still applies.
So even if you want to start your Christmas shopping in July, please be assured that if your aunty doesn’t like your excellent taste in gifts, you or her can return it cost free as above.
These terms and conditions do not affect your legal rights.

STATUTORY RIGHTS
This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.

Sale of Goods:
Our refunds policy is in addition to your statutory rights.
Under the Sale of Goods Act, the goods we sell you must:
• Conform to the description we have given you.
• Be of satisfactory quality.
• Be fit for purpose.
• Be safe.
You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.
Distance Selling Regulations:

Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.

Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered into by distance means (e.g. via website).

If you want to cancel, you must do so within fourteen working days after delivery of the goods.

To cancel the contract you must send us a notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your original delivery note.
You are responsible for returning the goods to us at your cost. The goods and your notice of cancellation should be sent to:

Returns Dept
8A King Edward Road
Leicester
LE5 4DB

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them.
Once we have received your notice of cancellation and the items we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the account or card with which you paid.

Delivery/Shipping costs

We offer free economy delivery to UK addresses, this includes Northern Ireland, remote areas and Channel islands. If economy delivery is not available in your area we will use the most suitable service available to us.

We also ship to France, Germany, Italy, Ireland, Spain, USA and Australia. International shipping will cost extra. Costs are calculated at checkout.

Despatch Times

Once you place your order, we will pick your items from our warehouse, and pack them for dispatch. If the order is placed by 12pm (GMT) then we will try our best to dispatch the same day otherwise it will be dispatched the next working day. Our warehouse team works Monday to Friday (except UK bank holidays)

Alternative address

If you would like your order sent to a different address to your card billing address please enter this during checkout in the shipping/delivery address section