My Shoe World Direct

myshoeworlddirect.com respects your privacy. Access to the registrations has only those persons designated for this purpose by www.myshoeworlddirect.com the framework of the tasks assigned to them.

myshoeworlddirect.com pays a lot of attention to correct statements on this website, but nevertheless cannot guarantee the accuracy thereof.

myshoeworlddirect.com uses the collected data to provide its customers with the following services:

- If you place an order, we need your name, e-mail address, delivery address and payment details to process the order and to keep you informed of its progress.

- To make shopping at myshoeworlddirect.com  as pleasant as possible, we store with your permission personal data and the data regarding the order and the use of our services. This allows us to personalize the website and better meet your wishes.

- With your permission we use your data to inform you about the development of the website and about special offers and promotions. If you no longer appreciate this, you can unsubscribe via the link at the bottom of every mailing.

- If you create an account at myshoeworlddirect.com, we will store your data on a secure server. In your myshoeworlddirect.com  account we store information such as your name and address, telephone number, e-mail address, delivery and payment details, so that you do not have to enter this with every new order.

- Information about the use of our site and the feedback we receive from our visitors helps us to further develop and improve our site.

myshoeworlddirect.com does not sell your information

Unless you have given your explicit permission for this, myshoeworlddirect.com  will make it available to third parties, except to the extent that it is required to do so by virtue of the statutory regulation.

Your personal information is safe with myshoeworlddirect.com

We guarantee that the information you provide via our website will only be used to process your order and to keep you informed of myshoeworlddirect.com  and its products.

We appreciate the trust you place in us and we will therefore handle your data with the utmost care.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer. myshoeworlddirect.com   uses cookies to recognize you when you visit. Cookies enable us to collect information about the use of our services and to improve and adapt these to the wishes of our visitors. Our cookies provide information concerning personal identification. You can set your own browser so that you do not receive any cookies while shopping at myshoeworlddirect.com .

This website uses Google Analytics, a web analysis service offered by Google Inc. ("Google"). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) is transferred to and stored by Google on servers in the United States. Google uses this information to keep track of how you use the website, to prepare reports on website activity for website operators and to offer other services relating to website activity and internet use. Google may provide this information to third parties if Google is legally required to do so, or insofar as these third parties process the information on Google's behalf. Google will not combine your IP address with other data held by Google. By using this website you consent to the processing of data by Google in the manner and for the purposes described above.

For transactions concluded through this website, the General Terms and Conditions of myshoeworlddirect.com  apply.

We have 30 days return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.please note Return postage fee paid by customers.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

Right to return within 30 days: You must request the return for the products you want to return, within 30 days from the date you receive the order. You can send it back with the product. In order for the products to be returned, they must comply with the return conditions.

Refunds: If the products you return comply with the return conditions, myshoeworlddirect sends the refunds to the bank within 3 working days. Credit cards of the refunded amount While the reflection period is 1-3 working days on average, this process may take longer for bank cards. As per bank practices, transactions carried out in installments are also paid in installments.

Buyer pays return fees.

Shipping Time Frame 5-7 business days to all UK mainland.