OgeFashion

Thank you for choosing Oge Fashion. We strive to provide our customers with the highest quality clothing and exceptional customer service. We understand that sometimes returns or exchanges are necessary, and we want to make the process as convenient as possible. Please review our Return and Exchange Policy below

 Eligibility for Returns:

We accept returns for items that are unused, unworn, unwashed, in their original condition, and with all original tags and packaging intact.

Step 1: Carefully pack the clothing item(s) you wish to return in its original condition, including all original tags and packaging. If the original packaging is not available, please use appropriate packaging to ensure the items are protected during transit.

Step 2: Please message us with the details and order number

Step 3: Receive an approval email to send in your return

Step 4: Seal the package securely to prevent any damage during transit.

Step 5: Ship your return to the address provided when we reply to you.

Step 6: Once we receive the returned items, our team will inspect them to ensure they meet our return policy criteria. If the items are accepted, we will initiate the refund or exchange process.

Step 7: Refunds will be processed within 7-10 business days of receiving the return and will be issued using the original payment method but it may take up to 14 business days. Refunds will be issued for the purchase price of the item, excluding any shipping charges.

 If the return is due to an error on our part, we will cover the return shipping costs.

If you wish to exchange an item for a different size, colour, or style, please indicate in the returns centre. If you requested an exchange, we will notify you about the availability of the desired item. The exchange will be shipped once the returned items are received and inspected.

You are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect due to an error on our part.

Use a trusted postal service that provides tracking for your package.

Items listed as "Final Sale" are not eligible for returns or exchanges.

Please message us if you need help.

Effective Date: [21/08/2023]

Thank you for shopping with OgeFashion. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and related services. By making a purchase on our website, you agree to the terms of this Shipping Policy.

Processing Time:

Order Processing: Orders are typically processed within 1 to 2 business days from the date of purchase. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.

Shipping Options and Costs:

Shipping Methods: We offer several shipping options, including standard, expedited shipping. The available options will be displayed during the checkout process.

Shipping Costs: Shipping costs are calculated based on the chosen shipping method, the destination, and the total weight of the package. The shipping costs will be provided at checkout before completing your order.

Delivery Time:

Estimated Delivery Time: The estimated delivery time varies depending on the chosen shipping method and the destination. Please note that estimated delivery times are provided by the shipping carrier and are not guaranteed.

Delays: We strive to ensure timely delivery, but we are not responsible for any delays caused by weather conditions, customs processes, or other unforeseen factors.

Tracking Information:

Tracking Numbers: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.

International Shipping:

Customs and Import Taxes: For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply in their country. We are not responsible for delays caused by customs processes.

Address Accuracy:

Correct Address: Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or additional shipping costs due to incorrect or incomplete addresses provided by customers.