Privacy & Cookie Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. 

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways hosted on our third party platforms (Shopify) adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES 

This website uses cookies. Cookies track the way you use this website so that we can provide you with tailored information. Click ‘GOT IT’ to agree to cookies in accordance with our Cookie Policy. If you don’t agree, click the Cookie Policy to see  your options. 

OMNIA’s COOKIE POLICY

7.1 What is a 'Cookie'?

A 'cookie' is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. 

Cookies are used by nearly all websites and do not harm your system. 

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. By not blocking cookies and continuing to browse you are authorising the use of cookies. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards to how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

Cookies are either: 

- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; o

- Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics.]

Cookies can also be categorised as follows: 

- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

- Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

7.2 The Cookies We Use

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

• sessionid, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

• shopifyvisit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

• shopifyuniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

• cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

• securesession_id, unique token, sessional

• storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us.

Returns and Refunds Policy

If you’re looking to return or exchange your order for any reason, or if your package did not arrive, we're here to help! 

Please contact us and we can assist you in a return and refund or we can chase up your delivery. Please include your order number and/ or the original email address used for the purchase.

Goods Not Delivered

We don’t manage the courier and we put every faith in them to deliver your goods on time. However, recently we have seen an increase in issues which is why we ask you to monitor your delivery and let us know if it hasn’t arrived within these timeframes per territory:

TERRITORY

Time from ‘Goods Sent’ email

Australasia

3 Weeks

Africa

3 Weeks

EU

2 weeks

USA

10 days

Canada

3 Weeks

South America

3 Weeks

For example, if you live in Australia and your package has not arrived within 3 weeks, you must alert us of this so that we can raise a ticket with the courier to investigate. Failure to do so may mean that the courier refuses to investigate and they may not issue a refund on this basis. This is the service level  agreement that they are imposing on us, so we must observe this. 

Goods Returns and Refunds

We offer returns or exchanges for ORB Sticker or Pendant customers that reach out within 30 days of receiving your purchase.

To be eligible for a return, your item must be unused and in its original state. It must also be in the original packaging. If you wish to discuss a way to test the ORB patches before peeling them off, you can contact our helpdesk at the email address above. When returning an ORB Sticker pack, the complete strip of 3, 6 or 12 ORB does not need to be stuck inside the card, it can be loose. 

Please read carefully the procedure for returning Stickers and the procedure for returning Pendants because they are different.

PROCEDURE for RETURNING OMNIA STICKERS 

Returns must be done within 30 days of purchase.

Once any one sticker has been peeled off the strip, we can’t accept the return.

Return Instructions for Sticker Packs:

• Contact us give us your order number and tell us of your intention to return your ORB. 

• We will then inform you where to send the goods 

• Either write on the card or put a paper note of your Order Number inside the card.  

• Place the strip of stickers inside the Omnia card and put the card in a firm envelope. 

• Send the package to the address provided (note: we cannot refund the return shipping costs).

• Contact us to confirm your return (we will look out for it).

• When the Fulfilment House receives and checks that the goods are in good order, we will refund. 

PROCEDURE for RETURNING OMNIA PENDANTS

Returns must be done within 30 days of purchase.

If the bayonet has been attached to the pendant, or there is evidence of excessive wear or tear or damage, we can’t accept the return.

Return Instructions for Omnia Pendants:

• Contact us , give us your order number and tell us of your intention to return your ORB Pendant. 

• Either write on the card or put a paper note of your Order Number inside the box  

• Place the pendant and all the extra items (the brochure, pouch, rubber ring, bayonet fixing, and cord) inside the Omnia Box and bubble wrap it for protection. 

• We will then inform you where to send the goods

• Contact us to confirm your return (we will look out for it). 

• When it is received, we will check that the goods are in good order, then we will issue the refund. 

RETURNING PENDANTS and STICKER PACKS 

If you are returning a combination of ORB Pendant and Sticker packs, please follow the instructions in part 1 and 2 combined. 

Refunds 

Refunds will be processed promptly after we receive your email and we have received the goods back to the destination listed above. The credit will automatically be applied to your credit card or original method of payment.

Please note that refunds can take up to 3-5 business days to process and show up in your account. If after this time the refund does not show, please contact your bank or credit card provider. 

We regret to inform you that we cannot refund the return postage and packaging.

If your goods are damaged in any way, please contact us  and we can help you resolve the issue.

• Shipping Service depends on availability at our Fulfilment Centres in UK (Birmingham), EU (Germany) and USA (Texas).

• If we run out of stock in any Territory, we will fulfil from one of our other centres and this may incur a delay (but will not increase the price).

• Customer will pay for any return to our fulfilment centre in the event that a refund is requested.

• Goods will be shipped within 24 hours of the order being placed (business hours apply).