Robinson Wicks
London, United Kingdom
Experience eco-friendly luxury with our artisanal scented candles, handcrafted in the UK by our family. Made only with coconut wax and essential oils - elevate your home or business ambiance with our premium candles that deliver exquisite scents without compromising your health or environment sustainability.
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UK
United Kingdom
Express Courier
£4.99
Delivery within 2 Business Days (if ordered before midday) - carbon neutral delivery
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.
To start a return, you can contact us at [email protected].
If your return is accepted, we’ll send you a return address, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. Please note postage on returned items will not be refunded.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
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