Royal culture

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please Read the following thoroughly before returning a product:

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

• You’ll need the receipt or order number. 

• Refunds will be issued to the original form of payment, e-credit.

We do not allow returns for the following:

• Products that have been previously worn.

• Products without their tags attached.

• Items sent back to us without first requesting a return.

• Items previously returned for exchange. 

How to start the return process ?

To start a return, you can contact us. Once accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package.

What is the restocking fee?

- No restocking fee

How much return shipping fee?

No cost when the product is incorrect, damaged by the carrier, or defective in another way. In these cases we can send a returns label or offer a refund on your return cost.

But when the customer purchased the wrong color or size or they no longer want the item, in this case, customers are responsible for the actual cost of return shipping.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Cancellations
Cancellation requests must be informed to us within 24 hours of your order being placed. If we accept your cancellation request, we will inform you via email and confirm how we will send you the changed product or refund. Once shipped items cannot be cancelled or diverted.

Exchanges

We can replace items if they are defective, damaged or shipped wrongly free of charge. If you need to exchange it for a different item, or if it doesn’t fit you are welcome to do so within the 30 days, however return costs cannot be covered and items must be returned unworn, in their original packaging. Items can only be exchanged once and previously exchanged items cannot be refunded. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If items are returned damaged, worn or missing packaging we exercise the right to refuse refunds and the item will be returned to you. Items previously exchanged are not eligible for refund. 

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please Read the following thoroughly before returning a product:

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

• You’ll need the receipt or order number. 

• Refunds will be issued to the original form of payment, e-credit.

We do not allow returns for the following:

• Products that have been previously worn.

• Products without their tags attached.

• Items sent back to us without first requesting a return.

• Items previously returned for exchange. 

How to start the return process ?

To start a return, you can contact us. Once accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package.

You can always contact us for any return questions.

What is the restocking fee?

- No restocking fee

How much return shipping fee?

No cost when the product is incorrect, damaged by the carrier, or defective in another way. In these cases we can send a returns label or offer a refund on your return cost.

But when the customer purchased the wrong color or size or they no longer want the item, in this case, customers are responsible for the actual cost of return shipping.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Cancellations
Cancellation requests must be informed to us within 24 hours of your order being placed to our email. If we accept your cancellation request, we will inform you via email and confirm how we will send you the changed product or refund. Once shipped items cannot be cancelled or diverted.

Exchanges

We can replace items if they are defective, damaged or shipped wrongly free of charge. If you need to exchange it for a different item, or if it doesn’t fit you are welcome to do so within the 30 days, however return costs cannot be covered and items must be returned unworn, in their original packaging. Please send us an email to discuss your exchange needs. Items can only be exchanged once and previously exchanged items cannot be refunded. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If items are returned damaged, worn or missing packaging we exercise the right to refuse refunds and the item will be returned to you. Items previously exchanged are not eligible for refund. 

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us.

How much does shipping cost?

At Royal Culture we do our best to make all Shipping costs free to our customers. However, shipping costs vary depending on the shipping destination country and some countries outside the UK may experience charges. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Item Processing Time:

The processing time is the time it takes to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually, it is around 1 to 2 working days to process orders but some products may need to be sourced & authenticated which can take around 10 days before shipment, you will be informed at checkout of how long the product will take so please double check this before checking out.

Shipping Method:

We use to deliver your product through a tracked service. Royal Mail, DHL, FedEx, USPS (Media Mail, Parcel Select Ground), UPS (UPS SurePost®). Delivery time varies with the shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the following form for more detail about the delivery time:

Area (Zone)Shipping MethodTransit timeRateUnited KingdomExpress3-5 WORKING DAYSFreeAustralia, Canada, United StatesExpress3-5 BUSINESS DAYS40.00 GBPRest of WorldExpress3-5 BUSINESS DAYS 29.00 GBP

If you received an item sold by Royal Culture that is either incorrect, damaged, defective or does not match its description.

Order Confirmation:
Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e- mail.