Privacy policy

Privacy Policy
What is this Privacy Policy for?
This privacy policy governs the privacy of this website and it’s users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website
This website and it’s owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website comply’s to all UK national laws and requirements for user privacy.

Use of Cookies
This website uses cookies to better the users experience while visiting the website.

Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. 

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication
Users contacting this website and/or it’s owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and it’s owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if your express permission was granted when submitting any form to email process.
Your details are not passed on to any third parties.

Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to; Business address.

Email marketing campaigns published by this website or it’s owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

External Links
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will tracks the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it’s owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media
This website and it’s owners through their social media platform accounts may share web links to relevant web pages. Users are advised to take caution and good judgment before clicking any shortened url’s published on social media platforms by this website and it’s owners. Despite the best efforts to ensure only genuine url’s are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Refund policy

Summits Business Solutions Limited

Cancellation

If you wish to cancel your order before we’ve despatched it, please call to request cancellation.

We try to dispatch things very quickly so if you need to cancel your order please do so as soon as possible!

Please note once we have dispatched an item(s) to you, the item cannot be canceled, and the below returns process comes into effect with their respective charges.

At Summits Business Solutions Limited, we value our customers and strive to provide exceptional products and services. Our Refund and Returns Policy is designed to ensure your satisfaction with your purchase. Please read the following policy carefully before making a purchase.

1. Returns

We accept returns within 30 days of the original purchase date. If you are not completely satisfied with your purchase, you may return the item(s) in their original condition, unused, and in the original packaging. To initiate a return, please contact us to inform us of the intended return.

2. Return Shipping Charges

The client is responsible for all return shipping charges. We recommend using a trackable and insured shipping method to ensure the safe return of your items. Summits Business Solutions Limited is not responsible for items lost or damaged during the return process.

3. Refunds

Upon receiving the returned item(s) and inspecting their condition, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase, excluding the original postage costs. Please note that it may take additional time for your financial institution to process the refund and for it to be reflected in your account.

4. Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us. We will work with you to replace the item as quickly as possible at no additional cost.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us. We are here to assist you and ensure your shopping experience with Summits Business Solutions Limited is positive and hassle-free.

Thank you for choosing Summits Business Solutions Limited.

Shipping policy

We aim to despatch your items within 2 days of ordering. 

Standard postage is made with Royal Mail 48hr tracked 

Premium/Next day delivery is with APC couriers and we aim for that to be with you within 48 hours of ordering.

Shipping Policy

All orders are processed within 3 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer £4 flat rate shipping to the United Kingdom. 

Shipping option

Estimated delivery time

Price

Standard

5 Business Days

£6

Next Day

1to 2 Business Days

£10

DHL International

2 to 4 business days

£POA

Local delivery 

No available currently at this location

In-store pickup

You can skip the shipping fees with free local pickup at Our Diss storage unit. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9am-5pm on Monday to Friday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: DHL served countries. 

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not post to PO boxes 

We aim to despatch your items within 3 days of ordering. 

Standard postage is made with Royal Mail 48hr tracked 

Premium/Next day delivery is with APC couriers and we aim for that to be with you within 48 hours of ordering.

Shipping Policy

All orders are processed within 3 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer £4 flat rate shipping to the United Kingdom. 

Shipping option

Estimated delivery time

Price

Standard

5 Business Days

£6

Next Day

1to 2 Business Days

£10

DHL International

2 to 4 business days

£POA

Local delivery 

No available currently at this location

In-store pickup

You can skip the shipping fees with free local pickup at Our Diss storage unit. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9am-5pm on Monday to Friday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: DHL served countries. 

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not post to PO boxes