Seasons Apparel

Seasons Apparel Privacy Policy

Last updated: 16/07/2023

This Privacy Policy explains how Seasons Apparel ("the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you interact with our services, visit our website, or make purchases on Seasons-apparel.co.uk (referred to as "the Site") or communicate with us in any way (collectively, "the Services"). For this Privacy Policy, "you" and "your" refer to the user of the Services, including customers, website visitors, and individuals whose information we have collected according to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from accessing or using any of the Services.

Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, as well as operational, legal, or regulatory reasons. Any revisions will be posted on the Site, along with an updated "Last updated" date, and any other steps required by applicable law will be taken.

How We Collect and Use Your Personal Information

In order to provide the Services, we collect personal information from various sources, as described below. The specific information we collect and use depends on your interactions with us.

In addition to the purposes specified below, we may use the information collected about you to communicate with you, provide the Services, fulfil legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of our users and others.

What Personal Information We Collect

The types of personal information we collect about you vary based on how you interact with our Site and use our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections outline the categories and specific types of personal information we collect.

Information We Collect Directly from You

Through our Services, you may directly submit information to us, which may include:

• Basic contact details such as your name, address, phone number, and email.

• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information, including your username, password, and security questions.

• Shopping information, including the items you view, add to your cart, or include in your wishlist.

• Customer support information, including any details you choose to provide in communications with us, such as messages sent through the Services.

Certain features of the Services may require you to provide this information directly. While you may choose not to provide this information, doing so may limit or prevent your use or access to these features.

Information We Collect Through Cookies

We automatically collect certain information about how you interact with the Services ("Usage Data"). To accomplish this, we may use technologies such as cookies, pixels, and similar tools ("Cookies"). Usage Data includes details about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies supporting our Site and Services, like Shopify.

• Payment processors who collect payment information (e.g., bank account, credit or debit card details, billing address) to process payments for your orders and provide requested products or services as part of our contractual obligation.

• When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information obtained from third parties will be treated according to this Privacy Policy. We are not responsible or liable for the accuracy of information provided by third parties, nor for their policies or practices. For more information, please refer to the "Third-Party Websites and Links" section below.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide the Services, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.

• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing communications via email, text message, or postal mail, and displaying advertisements for products or services. This may include using your personal information to customise the Services and advertising on our Site and other websites.

• Security and Fraud Prevention: Your personal information is used to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you choose to register an account and use the Services, you are responsible for safeguarding your account credentials. We highly recommend against sharing your username, password, or other access details with anyone else. If you suspect unauthorised access to your account, please contact us immediately.

• Communication with You: We use your personal information to provide customer support and improve our Services. This allows us to respond to you effectively, deliver satisfactory services, and maintain a positive business relationship.

Cookies

We use Cookies to power and enhance our Site and Services (including remembering your preferences and actions) and to gather analytics for a better understanding of user interactions (as part of our legitimate interests in administering, improving, and optimising the Services). We may also allow third parties and service providers to use Cookies on our Site to enhance services, products, and advertising on our Site and other websites.

Most browsers accept Cookies by default, but you can choose to remove or reject Cookies through your browser settings. However, please note that disabling or blocking Cookies may negatively impact your user experience and may cause certain features and functionality of the Services to work incorrectly or become unavailable. Additionally, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

• Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).

• Business and marketing partners, including Shopify, who provide services and engage in advertising activities. Our business and marketing partners will handle your information according to their own privacy notices.

• When you provide consent, direct us, or otherwise authorise us to disclose specific information to third parties. For example, when shipping your products or through your use of social media widgets or login integrations.

• Our affiliates or entities within our corporate group, as part of our legitimate interests in running a successful business.

• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce terms of service, or protect the Services, our rights, and the rights of our users or others.

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, please be aware that this content will be public and accessible to anyone.

We do not control who may access the information you choose to share, and we cannot guarantee that parties with access to such information will respect your privacy or maintain its security. We are not responsible for the privacy or security of any publicly available information, nor for the accuracy, use, or misuse of any information disclosed or received from third parties.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you navigate to sites not affiliated with or controlled by us, we encourage you to review their privacy and security policies, as well as their terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these platforms. Information you share on public or semi-public domains, including third-party social networking platforms, may be viewed by other Services users or users of those third-party platforms, without limitations on its use by us or third parties. Our inclusion of such links does not imply endorsement of the content, owners, or operators of those platforms, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us using the details provided below to request its deletion.

As of the Effective Date of this Privacy Policy, we have no actual knowledge of sharing or selling (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure while in transit. We advise against using unsecure channels to communicate sensitive or confidential information.

The duration for which we retain your personal information depends on various factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your jurisdiction, you may have some or all of the rights listed below concerning your personal information. These rights are not absolute, may apply only in specific circumstances, and may be declined in certain cases as permitted by law.

• Right to Access/Know: You may have the right to request access to personal information we hold about you, including details of how we use and share your information.

• Right to Delete: You may have the right to request the deletion of personal information we hold about you.

• Right to Correct: You may have the right to request the correction of any inaccurate personal information we hold about you.

• Right of Portability: In certain circumstances, you may have the right to receive a copy of your personal information held by us and request its transfer to a third party.

• Right to Limit/Opt Out of Use and Disclosure of Sensitive Personal Information: You may have the right to direct us to limit the use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

• Restriction of Processing: You may have the right to request us to stop or restrict our processing of personal information.

• Withdrawal of Consent: If we rely on your consent to process your personal information, you may have the right to withdraw that consent.

• Appeal: You have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

• Managing Communication Preferences: We may send you promotional emails, and you can opt-out of receiving these at any time by using the unsubscribe option provided in our emails. If you opt-out, you may still receive non-promotional emails, such as account-related or order-related communication.

You can exercise any of these rights where indicated on our Site or by contacting us using the provided contact details.

We do not discriminate against individuals who exercise their rights. To verify your identity, we may require information such as your email address or account details before providing a substantive response to your request. As allowed by applicable laws, you may authorize an agent to make requests on your behalf. Before accepting such requests, we will require proof of your authorization and may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the provided contact details. If you are not satisfied with our response to your complaint, depending on your jurisdiction, you may have the right to appeal our decision by contacting us or lodging a complaint with your local data protection authority.

International Users

Please be aware that we may transfer, store, and process your personal information outside of your country, including the United States. Your personal information may also be processed by our staff, third-party service providers, and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the UK, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at [email protected].

We comply with all applicable UK GDPR laws. For data protection laws, we are the data controller of your personal information. Our representative and Data Protection Officer in the UK is Mr. Abraham Idikwu.

Thank you for shopping with us at Seasons Apparel. We want to ensure your complete satisfaction, and we have a straightforward and customer-friendly returns policy in place. Please take a moment to review the following information:

• Return Period: You have 14 days from the date of receiving your item to request a return.

• Eligibility: To be eligible for a return, please ensure that the item is in its original condition - unworn, unused, with all tags intact, and in its original packaging. Additionally, please retain the receipt or proof of purchase.

• Initiating a Return: To start the return process, you can choose one of the following options:

1. Contact us directly at [email protected].

2. Submit a refund request through our "contact us" form on our website.

• Return Process: Once your return is validated, we will provide you with a return shipping label and detailed instructions on where and how to send the package. Please note that we cannot accept any items that are sent back without a prior return request. If you reside outside the United Kingdom, please be aware that shipping your goods may take longer than expected.

• Damages and Issues: We understand that sometimes issues may arise with your order. We kindly request that you thoroughly inspect your package upon receipt. If you find any defects, damages, or receive the wrong item, please contact us immediately. We will promptly evaluate the issue and make it right.

• Non-Returnable Items: We regret that sale items and gift cards cannot be returned.

• Exchanges: If you wish to exchange an item, the quickest way to ensure a smooth process is to return the original item and then make a separate purchase for the new item you desire.

• Refunds: Once we receive and inspect your return, we will notify you about the approval. Once approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please don't hesitate to contact us.

We are committed to ensuring your satisfaction and making your returns process as smooth as possible. If you have any questions or require further assistance regarding returns, please don't hesitate to reach out to us.

Thank you for your understanding and cooperation.

Thank you for shopping with us! We strive to provide you with a seamless shopping experience, including reliable and efficient delivery service. Please review our delivery policy below:

1. Order Processing:
a. Our team will dispatch your order within 5 business days from the date of purchase.
b. Please note that the processing time does not include weekends or public holidays.

2. Shipping Methods and Timeframes:
a. The time it takes to receive your order depends on the shipping method chosen at checkout.
b. We offer the following shipping options:
i. Standard Shipping: Estimated delivery within 2-4 business days.
ii. Priority Shipping: Estimated delivery within 1-2 business days.
iii. Expedited International Shipping: Estimated delivery within 5-7 business days (may vary based on customs clearance).

3. Shipping Costs:
a. Shipping costs will be calculated at checkout based on the weight, size, and destination of your order.
b. We may offer free shipping promotions or discounts occasionally, which will be communicated on our website or through promotional materials.

4. Tracking Information:
a. Once your order is shipped, we will provide you with a tracking number via email or SMS.
b. You can use this tracking number to monitor the progress of your delivery on our website or the carrier's tracking portal.

5. Delivery Address:
a. Please ensure that the shipping address provided during checkout is accurate and complete.
b. We are not responsible for any delays or issues caused by incorrect or incomplete address information.

6. International Shipping:
a. For international orders, additional customs duties, taxes, or fees may apply, as per your country's regulations.
b. Any additional charges or customs requirements will be the responsibility of the customer.

7. Packaging and Product Condition:
a. We take utmost care in packaging your order to ensure that products arrive in excellent condition.
b. If you receive a damaged or defective item, please get in touch with our customer support within 48 hours of delivery for assistance.

8. Return and Refund Policy:
a. For details on our return and refund policy, please refer to our dedicated Return Policy page on our website.

If you have any questions or require further assistance regarding our delivery policy, please don't hesitate to contact our friendly customer support team. We are here to help!

[email protected]