Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: 304 Long Lane, Bexleyheath, DA75HZ, United Kingdom.

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - HOSTING

Our store is hosted on 1&1 Hosting. They provide us with products and services for software development and web hosting. Your data is stored through 1&1 Hosting data storage, databases and the general 1&1 Hosting application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Shoppers Trolley stores your credit card data. All payments processed in this website is done through PayPal express and card payment facility.We do not accept cash payments.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.We do not store credit card details nor do we share customer details with any 3rd parties.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer contact us

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed. On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your money back. The funds should appear on your bank statement in up to 7 working days. We’ll make sure to send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. If your return has not been credited within 14 days of sending your parcel to us.. We will then process an investigation on your behalf and get back to you within 7 working days.

Easy Returns & Exchanges

Can I get a refund?

If you are a customer anywhere in the world you get 14 calendar days to cancel your order. This two-week cancellation period starts from the day you have received all of the items in your order.

What do I do when I don't like the product I have received?

Do not use the product if you don't like it and cause no damage to the product.

How to cancel my order?

Email Us with the order number and receipt of the order. Write to us: 304 Long Lane, Bexleyheath, DA75HZ, Kent, United Kingdom. Please wait for our customer service to write back to you confirming the approval of the return. We will get back to you within 24 hours of inquiry.

How to return the product to us?

Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached. Cover your original address label with the returns label with the address 304 Long Lane, Bexleyheath, DA75HZ, Kent, United Kingdom Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.

When will I receive my refund?

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed. On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your money back. The funds should appear on your bank statement in up to 7 working days. We’ll make sure to send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. If your return has not been credited within 14 days of sending your parcel to us, write to us back . We will then process an investigation on your behalf and get back to you within 7 working days.

STANDARD COURIER DELIVERY

Standard Delivery items are usually dispatched within 1 working day after the order has been placed. We aim to deliver within. We will keep in touch with you once your order has been dispatched.

DELIVERIES

• All quoted despatch and delivery dates are given bona fide, and every effort will be made to adhere to them. Unless otherwise agreed in writing, any delivery times specified by the Company are business estimates. The Company shall not accept any liability to despatch/deliver within such a time. Despatch/delivery time may be extended during holiday periods and factory shutdowns.

• Delivery of the Goods shall be completed upon unloading the Goods at the delivery location, except in the event that the Goods require installation that has been mutually pre-agreed between the Company and Purchaser. The Goods shall be, and thereafter remain at the Purchasers risk from the time of delivery. Property in the Goods shall remain with the Company until the Purchaser shall pay all monies due to the Company, being due under the invoice in respect of this order. Where the Goods are manufactured by the Company in accordance with the Purchaser specification(s) or other particulars provided, the Company will be responsible only for the manufacture and delivery of such Goods as ordered

• For all deliveries, the Purchaser is required to advise of any parking restrictions, red routes or width restrictions. Parking fines incurred where there was no alternative parking available will be challenged but any fines incurred will be covered by the Purchaser. 

• The Company requires the Purchaser or third party to be available during the agreed delivery slot as all deliveries require a signature. In the event that the Purchaser fails to be available during the agreed delivery slot, a re-delivery will be arranged and recharged provided the Company couriers adhere to the agreed arrangements.

DELIVERY COSTS

We currently offer standard delivery on UK orders. You can also check the delivery cost of your order by adding items to your basket and proceeding to ‘Order Summary’.Lead times quoted are given in good faith. They are based on the best available information from our suppliers at the time of purchase. Where any delay occurs we will notify you by email at the earliest opportunity.

CANCELLATION OR ALTERATION OF FURNITURE ORDERS

• Orders cannot be canceled except with the written consent and confirmation of the Company and on terms that will indemnify the Company against loss. If notice is given in writing before manufacture has commenced, requests for cancellation on orders will be accepted without charge if made within three days of dispatch of acknowledgment of order.

• Cancellations made by the Purchaser up to five days before the delivery will incur charges that are to be covered by the Purchaser. The Purchaser will be charged a minimum of £20 for any items that are returned to stock within this window.

• All cancellation requests are to be made in writing via email. Cancellations made over the phone will not be valid until they are confirmed in writing.

• The Company retains the right to terminate the contract if they are unable to fulfill the order due to stock levels. In such situations, the liability of the Company will extend as far as refunding the Purchaser any payment pertaining to that particular invoice that has been paid so far.

WRONG DELIVERY, DAMAGES AND DAMAGED GOODS 

• All consignments are advised and it is essential that immediate notification should be given if the Goods are not received within 10 days of advice; otherwise, no claim for non-delivery can be accepted

• No claim for damage in transit or shortages will be accepted if signed for “RECEIVED IN GOOD CONDITION” “UNCHECKED” or “NOT EXAMINED” (or similar) unless they are signed for as “DAMAGED” or “SHORT DELIVERED” and the Company are notified in writing within 3 days after delivery and are given an opportunity to verify the shortages or damage. The company will then at its option:

(a) Repair or replace any goods or part of goods so damaged; or

(b) Allow the Purchaser credit in respect thereof in such amount as may be agreed with the Purchaser or in default as fixed by the Company at their discretion

(c) The Company’s liability under this condition shall be limited to repairing, replacing, or allowing credit as aforesaid

UNAVOIDABLE LOSS OR DELAY

The Company shall not be liable to the Purchaser to the extent that fulfillment of its obligations to the Purchaser shall include (without restricting the generality of the foregoing): Riots, civil commotions, war, rebellion, national or international emergency, strikes, lock-outs or other labor disputes. Destruction or damage due to natural causes, floods, fires, explosions, or breakdown of machinery. Any order of a local, national, or international authority, shortage of labor, equipment, materials, or supplies.