The Sustainable Watch Company

https://thesustainablewatchcompany.com/policies/refund-policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns are accepted at our discretion and we reserve the right to reject returns.

To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The cost of return postage is to be paid by the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Our Shipping is Free!

All orders are processed within 1 business day (excluding Sunday's and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All our shipping is Carbon Neutral.

Domestic Shipping Rates and Estimates

We offer free shipping to customers in the UK.

Shipping option

Estimated delivery time

Price

Free Standard Shipping

2 to 4 business days.

£0.00

Express Delivery1 to 2 business days.£3.99

International Shipping

We offer free shipping to all our customers globally.

Shipping option

Estimated delivery time

Price

Europe

5 to 7 business days.

£0.00

Rest of World

7 to 10 business days.

£0.00

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Sustainable Watch Company Limited is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please review our full returns policy before submitting a return.

We may accept returns up to 30 days after delivery if the item is unused and in its original condition.

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us.