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Refund Policy:

1. Refund Eligibility:

We offer refunds for eligible products within 14 days of delivery. This applies to non-bespoke items only. Unfortunately, bespoke or custom-made products are non-refundable unless they arrive damaged or defective.

2. Initiating a Refund:

To request a refund, please contact our customer service at [email protected]. Provide your order number and details regarding the reason for the refund.

3. Refund Process:

Refunds will be processed within 3-5 working days of receiving the returned item. The refund will be issued to the original payment method.

4. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

5. Bespoke Products:

Bespoke or custom-made products are non-refundable, except in cases of damage or defects upon arrival.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance.

7. Refund Confirmation:

Once your refund is processed, you will receive confirmation via email. Please allow additional time for the refund to reflect on your payment method.

For any further assistance or questions regarding refunds, feel free to reach out to our customer service team at [email protected].

Thank you for choosing us!

Returns Policy:

1. Return Eligibility:

We gladly accept returns for non-bespoke products within 14 days from the date of delivery. Unfortunately, we cannot accept returns for bespoke or custom-made items although we will endeavour to help resolve your issues in any way we can.

2. Initiating a Return:

To initiate a return, please contact our customer service at [email protected].

3. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

4. Condition of Returned Items:

Returned items must be in their original condition, unused, and with all original packaging and tags.

5. Refund Process:

Refunds will be processed within 3-5 working days of receiving the returned item. Refunds will be issued to the original payment method.

6. Bespoke Products:

We regret that bespoke or custom-made products are non-returnable unless they arrive damaged or defective.

7. Exchanges:

We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance!

For any further assistance or questions regarding returns, feel free to reach out to our customer service team at [email protected].

Thank you for your understanding and choosing us!

Shipping Policy:

1. Processing Time:

Orders are usually processed within 1-3 weeks. Shipping will then be 3-5 working days.

2. Shipping Options:

Choose between free local, standard or other shipping at checkout.

3. Tracking Information:

Once shipped, you'll receive an email with tracking details for your order.

4. Delays:

While we aim for timely deliveries, unexpected issues like weather or carrier delays may occur.

5. Address Accuracy:

Make sure your shipping address is correct during checkout to avoid delivery issues.

6. Lost or Stolen Packages:

We can't be responsible for lost or stolen packages after they're marked as delivered, however we will assist as best as possible with any problems you may have.

For any questions, contact us. Thank you for choosing us!