Elite Training Club (referred to as "Elite," "Data Controller," or "Company"), with its registered office located at Piazza Luigi Einaudi 4, 20124 Milan (MI), acting as the Data Controller, hereby informs users in accordance with the EU Regulation 679/2016 (referred to as "GDPR") and the relevant data protection laws, including national legislation, applicable during the specified period (referred to as the "Privacy Regulation"). This policy outlines the processing of personal data (referred to as "Data") pertaining to users of the Website (referred to as "Data Subjects"), detailing the methods and purposes as specified herein.

Envole Refund Policy

Effective Date: 6th March 2024

At Envole, our commitment to quality and customer satisfaction is paramount. This refund policy outlines the circumstances under which refunds may be granted for products purchased from Envole.

1. Eligibility for Refunds

Refunds are available for products that are:

• Returned within 30 days of the delivery date, in accordance with our Returns Policy.

• Received damaged or defective upon arrival.

• Not as described on our website.

2. Condition of Products for Refund

To qualify for a full refund, items must be returned in their original condition: unused, unworn, unwashed, with all original tags attached, and in their original packaging. Items not returned in this condition may be subject to partial refunds or refusal.

3. Process for Requesting a Refund

To request a refund, please:

• Contact our customer service team at [email protected] with your order details and reason for the refund request.

• Follow the return instructions provided by our customer service team, if applicable.

• Ship the item(s) back to Envole, if required, to the address provided by our customer service team.

4. Refund Method

Refunds will be processed to the original method of payment unless otherwise stated. Please allow 7-10 business days for the refund to be credited back to your account.

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the item was defective or incorrect.

6. Exchanges

If you prefer an exchange instead of a refund, please refer to our Returns Policy for further instructions.

7. Exceptions

Some items may be non-refundable or are only eligible for a store credit. Please check the specific product details for any exceptions to our refund policy.

8. Customer Service

For any questions or concerns about our refund policy, please contact our customer service team at [email protected]. We are dedicated to ensuring your satisfaction with every purchase from Envole.

Thank you for choosing Envole. We value your business and are committed to providing high-quality products and services.

Envole Returns Policy

Effective Date: 6th March 2024

At Envole, we stand behind the quality of our products and aim for 100% customer satisfaction. We understand that sometimes, a product may not meet your expectations. This returns policy outlines the process for returning products purchased from Envole.

1. Return Period

Products can be returned within 30 days of the delivery date for a full refund, exchange, or store credit, unless noted otherwise at the time of purchase.

2. Condition of Returned Items

Items must be returned in their original condition: unworn, unwashed, with all tags attached, and in their original packaging. Returns that do not meet these conditions may be subject to a restocking fee or refusal.

3. Proof of Purchase

A valid proof of purchase is required for all returns. This can be an order confirmation email or the packing slip included with your order.

4. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at [email protected] to request a return authorization.

• Once approved, you will receive return instructions and, if applicable, a prepaid shipping label.

• Pack the item(s) securely and include any forms provided by our customer service team.

• Ship the return package to the address provided by our team.

5. Refunds

Refunds will be processed to the original method of payment within 7-10 business days of receiving the returned item(s), minus any shipping fees, unless otherwise specified. You will be notified via email once your refund has been issued.

6. Exchanges

For exchanges, please follow the return process. Once the return is accepted, you can place a new order for the item you prefer.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [email protected] so we can rectify the issue.

8. Exceptions

Some items may be final sale and not eligible for return. Please check the product details for specific return information before making a purchase.

9. Customer Service

For any questions or concerns regarding your return, please contact our customer service team at [email protected]. We are here to help.

Thank you for choosing Envole. We appreciate your business and look forward to serving you again.

Envole Shipping Policy

At Envole, we understand the importance of efficient and reliable shipping to ensure that our customers receive their orders promptly. That's why we've partnered with DPD Next Day, a trusted courier service offering next-day delivery across the UK.

Shipping Process:

• Once your order is placed, our team will process it swiftly to ensure it's ready for shipment.

• Orders placed before [cut-off time] on [business days] will be dispatched the same day.

• Orders placed after [cut-off time] or on weekends/holidays will be processed the next business day.

• You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Delivery Times:

• With DPD Next Day service, you can expect your order to arrive at your doorstep the next business day after dispatch.

• Please note that delivery times may vary depending on your location and any unforeseen circumstances.

Shipping Costs:

• We offer competitive shipping rates for all orders.

• Shipping costs will be calculated at checkout based on the weight of your order and your delivery address.

International Shipping:

• At this time, we only offer shipping within the UK.

• We are working on expanding our shipping capabilities to include international destinations in the future.

Order Tracking:

• You can track your order in real-time using the tracking information provided in your shipping confirmation email.

• Visit the DPD website and enter your tracking number to get updates on the status of your delivery.

Delivery Issues:

• In the unlikely event of any issues with your delivery, please contact our customer support team at [contact email/phone number].

• We will work closely with DPD to resolve any delivery-related issues and ensure that your order reaches you as soon as possible.

Additional Information:

• Please ensure that someone is available to receive the delivery at the provided shipping address.

• If you have any specific delivery instructions or preferences, please include them in the order notes during checkout.

Contact Us: If you have any questions or concerns about our shipping policy or your order, please don't hesitate to contact us at [customer support email/phone number]. Our dedicated team is here to assist you and ensure your shopping experience with Envole is seamless.

Thank you for choosing Envole for your activewear needs!