Foothugs
London, United Kingdom
Step into the perfect blend of comfort and craftsmanship with our handmade slippers. Designed for both coziness and foot health, each pair is a testament to quality and style. Treat your feet to the luxury they deserve, and discover the perfect companions for comfort and well-being.
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UK
United Kingdom
Standard
Free
Free 3-5 days Delivery
Express
£1.99
1-2 Days Delivery
Shipping policy
How much is the delivery?
Currently, we offer FREE standard 3-5 day delivery via Swisship or 48 Tracked Royal Mail on all orders within the UK.
We also offer Express 1-2 day delivery for extra charge of £1.99.
How long it takes to process the order?
Orders placed by 2pm are usually processed on the same day. Sometimes it may take up to 24 hours.
How long it takes to deliver the order?
The delivery usually takes 3 days however, during the busier periods, it may take even 5 days.
What are the return costs?
Currently, we offer FREE return on ALL orders within the UK.
How to return or exchange the item?
If you would like to return the item please let us know and we will email you the return label. To exchange the item, you would need to make a new purchase and return the unwanted item.
What service is used to deliver the orders?
Normally we use a Swisship, Royal Mail, DPD, or Evri.
Do you offer international delivery?
Unfortunately, at the moment we offer our products only to UK customers.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We do our best to process refunds as quickly as we can and aim to refund every customer within 7 business days from the time we receive the item.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We do our best to process refunds as quickly as we can and aim to refund every customer within 7 business days from the time we receive the item.
How much is the delivery?
Currently, we offer FREE standard 3-5 day delivery via Swisship or 48 Tracked Royal Mail on all orders within the UK.
We also offer Express 1-2 day delivery for extra charge of £1.99.
How long it takes to process the order?
Orders placed by 2pm are usually processed on the same day. Sometimes it may take up to 24 hours.
How long it takes to deliver the order?
The delivery usually takes 3 days however, during the busier periods, it may take even 5 days.
What are the return costs?
Currently, we offer FREE return on ALL orders within the UK.
How to return or exchange the item?
If you would like to return the item please let us know and we will email you the return label. To exchange the item, you would need to make a new purchase and return the unwanted item.
What service is used to deliver the orders?
Normally we use a Swisship, Royal Mail, DPD, or Evri.
Do you offer international delivery?
Unfortunately, at the moment we offer our products only to UK customers.