Madaboutneon
Shefford, United Kingdom
We are a British manufacturer of state-of-the-art Home & Business Décor LED Neon signs and Illuminated Art Decor.
All our products are proudly manufactured in our production facility located in Bedfordshire, United Kingdom.
We make to order outstanding quality products and aim to despatch them within 4 working days.
Our bespoke customisation service will deliver any exquisite design, regardless of its complexity, colour variations, or personalisation requirements. We transfer your unique design idea to a Neon/Illuminated Sign.
Our range of LED Neon Signs and Illuminated Art are manufactured in a high gloss acrylic background without any wires or electrics showing. A black aluminium frame completes a high-quality upmarket product that will enhance any home or business space.
In contrast with traditional glass neon, our LED Neon products are environmentally friendly. They are energy efficient, totally silent, safe to touch as they produce no heat and won't break/smash if dropped or hit for any reason.
Environmentally Responsible Packaging
Our aim is to minimise plastic packaging, utilise recycled 3rd party packaging and to re-purpose and re-use packaging/packaging materials whenever possible and practical.
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Europe
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
Europe
£16.00
Shipping to Europe
North America
Canada, United States of America
North America
£30.00
Shipping to USA & Canada
Rest of the World
Hong Kong, India, Japan, Malaysia, Singapore, Thailand, United Arab Emirates, Australia, New Zealand, Mexico, Brazil
Rest of the World
£40.00
Shipping to rest of the world
UK
United Kingdom
UK
£8.00
Shipping to UK
Shipping policy
Delivery charges are as follows:
UK - £8
Europe - £16
North America - £30
Rest of World - £40
Madaboutneon supply products that are manufactured/made to order and aim to process and despatch all orders within 4 working days of receipt of the order and to complete delivery to UK locations within 2-4 working days thereafter, depending on the carrier. Delivery times to locations outside the UK will vary depending on the final location and the carrier/shipper used, however where possible we will aim to use the fastest method available.
Madaboutneon accepts no responsibility for delays to the aforementioned periods. We will try to deliver earlier than the stated periods when possible and will notify you of any unexpected delays beyond the delivery period originally indicated as soon as reasonably possible.
All products advertised on the Site are subject to availability and may be discontinued at any time without notice. We accept no responsibility or liability for any goods we are unable to supply for any reason.
We reserve the right to correct any errors or misprints and we have no responsibility if any of the goods or services advertised on the Site are unavailable.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order with us, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your rights - GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use cookies to optimize your experience on our Site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
If you would like to make a complaint, please contact us by e-mail or by mail.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us. Please note that returns will need to be sent to the following address: Unit 13a, Old Bridge Way, Shefford, Bedfordshire, SG17 5HQ, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, (such as special orders or personalised/customised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification (excluding special orders or personalised/customised items). As above, your item must be in the same condition that you received it, unused, and in its original packaging . You’ll also need the receipt or proof of purchase.
Delivery charges are as follows:
UK - £8
Europe - £16
North America - £30
Rest of World - £40
Madaboutneon supply products that are manufactured/made to order and aim to process and despatch all orders within 4 working days of receipt of the order and to complete delivery to UK locations within 2-4 working days thereafter, depending on the carrier. Delivery times to locations outside the UK will vary depending on the final location and the carrier/shipper used, however where possible we will aim to use the fastest method available.
Madaboutneon accepts no responsibility for delays to the aforementioned periods. We will try to deliver earlier than the stated periods when possible and will notify you of any unexpected delays beyond the delivery period originally indicated as soon as reasonably possible.
All products advertised on the Site are subject to availability and may be discontinued at any time without notice. We accept no responsibility or liability for any goods we are unable to supply for any reason.
We reserve the right to correct any errors or misprints and we have no responsibility if any of the goods or services advertised on the Site are unavailable.