FAQ’s Frequently Asked Questions

Welcome to the BuytoGive Help Centre! We’re here to make your shopping, selling and giving experience as seamless as possible. Whether you're a customer, a good cause, or a vendor, you'll find answers to your most common questions below.

And of course, if you need anything else, just reach out - we’re happy to help!

Customers

Charities and Good Causes

Sellers

Donations and Charitable Giving

How do I choose a good cause to support?

How much will my chosen good cause receive?

What if my favourite good cause isn’t listed?

Can I donate without buying anything?

Does BuyHow do I choose a good cause to toGive take a cut from donations?

When I shop on BuytoGive, who am I buying from?

What’s Gift Aid, and why does it matter?

Can I track my donation’s impact?

Ordering and Delivery

How do I track my order?

My order is late. What should I do?

How do I contact the retailer?

Do you offer next-day or express delivery?

Returns and Refunds

What’s the return policy?

How do I return an item?

When will I get my refund?

How do I know if my return was received?

Can I cancel my order?

Payments and Security

Who do I pay - BuytoGive or the seller?

Can I get a VAT invoice?

Is my payment secure?

What payment methods do you accept?

Account and Privacy

I forgot my password - help!

How do I unsubscribe from emails?

How do I delete my account?