iBuytoGive Ltd Terms of Use

Please read these terms carefully because each time you use buytogive.co.uk, our terms apply. In the future, if and when we need to update these Terms, we will indicate the most recent date above. If there are significant changes, we will proactively inform you by email and a notice on our homepage. By using our website, you consent to our Privacy Policy and our practices detailed within it.

1. Who we are

The site is operated by iBuytoGive Limited ("we", "our", or "us"). The company is registered in England and Wales under company number 09976006, and our registered office is 19 King Street The Civic Quarter, Wakefield, West Yorkshire, England, WF1 2SQ. Our VAT number is GB 233102857.

2. Access to the site

2.1. To use our website, you need to be over the age of 18.

2.2. Once you have registered, please keep your registration details safe. Only one registration per person is allowed.

2.3. The site may not always be available, or parts of the site may not be accessible. In these situations, we will not be liable.

2.4. Access to the site is always via a password for your security. You must not let any third party know your password and treat it as personal and confidential information.

2.5. Please don’t register as someone else. You can only register as yourself. If you suspect that anyone else has accessed your account, let us know immediately by emailing [email protected].

2.6. We will contact you using the email address you provide. Please inform us if your email address changes.

2.7. If, in our opinion, you fail to comply with these terms, we reserve the right to restrict or revoke access to parts or all of the site.

3. Site Content, Ownership, and Intellectual Property

3.1. Content: The site contains various materials, including text, data, images, and trademarks (collectively, "Content").

3.2. Ownership: The Content and the site are owned or controlled by iBuytoGive Limited. All intellectual property rights are reserved.

3.3. Limited License: We grant you a limited, non-exclusive, personal license to use the Content for non-commercial purposes, subject to compliance with these Terms.

3.4. Unauthorized use of Content may result in liability, including potential criminal liability.

3.5. iBuytoGive reserves the right to add products and update fundraising shops to ensure product catalogues are up to date and full of relevant products. This is to ensure a positive user experience when customers are browsing, maximising chance of conversion and thus donation to good causes.

4. Data protection and privacy

4.1. Our Privacy Policy sets out how we collect and use personal data. We process all data in accordance with UK GDPR and other applicable data protection laws.

5. Third-party content and links

5.1. We are not liable for third-party content on the site, such as comments or advertisements.

5.2. Links to external websites or content are for your convenience. We do not monitor or endorse third-party content and accept no responsibility for its accuracy or reliability.

6. Voucher and Product Terms of Sale in the UK

6.1. General Information

• These Terms of Sale apply to every Voucher or Item purchased through our site.
• A Voucher entitles the holder to receive goods/services (the "Merchant Offering") from the Merchant as described.
• We act as an introducer working on a commission basis. The Merchant is responsible for the Merchant Offering.

6.2. Fraud Prevention

We reserve the right to reject or cancel orders if fraud is suspected.

6.3. Redemption

Vouchers can only be redeemed with the Merchant during the validity period. We are not responsible for expired or unused vouchers.

6.4. Use of Vouchers

Vouchers are non-transferable, and you are responsible for their safekeeping.

7. Product Sales

7.1. You are purchasing products from Merchants. Your purchasing contract is with them, and we simply facilitate the sale.

7.2. We are not liable for product fitness, usability, or completeness. Returns are governed by the Consumer Protection (Distance Selling) Regulations 2000.

8. Liability

8.1. We are not liable for any dealings you have with Merchants or other third parties. We cannot be held responsible for unforeseeable losses, technical issues, or events beyond our control.

8.2. We do not guarantee that the site will be free of errors or viruses.

8.3. Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.

8.4. Use of the Site: We make no guarantees about the functionality, performance, or availability of the site. The site is provided "as is" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We are not liable for any loss or damage caused by software bugs, errors, interruptions, or the use or inability to use the site.

9. Charity Donations

9.1. All donations are made by iBuytoGive Limited. If a chosen charity does not accept a donation, it will be redirected to another charity of our choice.

10. Termination of Accounts

10.1. We reserve the right to terminate accounts at any time for any reason.

11. Validity of these Terms

11.1. If any provision is found unlawful or unenforceable, the remaining provisions remain valid.

12. Applicable Law and Jurisdiction

12.1. These Terms are governed by English law. The English courts have exclusive jurisdiction over disputes arising from these Terms or your use of the site.

13. Product Liability

13.1. Product Liability: We act solely as a facilitator of sales. The responsibility for the quality, safety, and fitness of products lies solely with the Merchant. iBuytoGive Limited cannot be held liable for injury, damage, or loss arising from the use or misuse of any products purchased via the site. Buyers are advised to carefully review product descriptions and Merchant warranties before purchasing.

14. BuytoGive Refund Policy

14.1. Introduction

BuytoGive.co.uk is a marketplace that connects customers with independent sellers. As such, each seller is responsible for setting their own refund and returns policy, in compliance with UK consumer laws. Some items, such as perishable goods (e.g., food) and personal-use items (e.g., underwear), may not be eligible for return or refund unless they are faulty. This policy outlines the role of BuytoGive.co.uk in facilitating refunds and returns, as well as our authority to intervene when necessary.

14.2. Customer Rights and Seller Responsibilities

Each seller on BuytoGive.co.uk must provide a clear and transparent refund policy in line with UK legislation, including but not limited to:

• The Consumer Rights Act 2015, which ensures that all goods must be of satisfactory quality, fit for purpose, and as described.
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which grants consumers the right to cancel online purchases within 14 days of receiving their goods, except for certain exempt items.
• The Electronic Commerce Regulations 2002, which require clear communication of seller details and terms of sale.

By selling on BuytoGive.co.uk, all vendors explicitly agree to abide by these UK consumer laws and adhere to our marketplace terms. It must be noted that before a vendor can list and sell products on BuytoGive.co.uk, they must agree to this refund policy and all related terms. Failure to comply may result in action, including but not limited to the suspension or removal of their store from the platform.

Customers have the right to contact sellers directly regarding refunds or returns. The seller must handle all requests fairly and within a reasonable timeframe. Vendors must offer a return for a full refund if a customer notifies them within 14 days of receiving their goods that they wish to cancel, and the items are eligible.

14.3. How to Request a Refund or Return

If you wish to return an item or request a refund, you should first contact the seller directly using the contact information provided on their store page. The seller will guide you through their returns process and inform you of any conditions or timeframes that apply. Sellers must respond to refund or return requests related to faulty or misdescribed items within 48 hours. If a seller fails to respond within this timeframe, BuytoGive.co.uk may intervene.

14.4. BuytoGive’s Role

While BuytoGive.co.uk does not handle refunds directly, we facilitate communication between buyers and sellers to ensure a smooth resolution process. In cases where a dispute arises or a seller fails to act in accordance with their stated refund policy, BuytoGive.co.uk reserves the right to step in and make a final decision.

14.5. Dispute Resolution

If a refund or return request is not resolved satisfactorily between the buyer and the seller, BuytoGive.co.uk may intervene under the following conditions:

• The customer has made reasonable efforts to contact the seller without success.
• The seller is in breach of their own stated refund policy or UK consumer protection laws.
• There is evidence that the item received was faulty, not as described, or otherwise misrepresented.

Customers may escalate a dispute to our customer services department, who will issue a support ticket to track responses between the customer and the vendor. BuytoGive.’s decision will be final, and we may process a refund on the seller’s behalf where necessary.

14.6. Refund Processing

Sellers have the authority to issue refunds directly. However, as part of our marketplace agreement, BuytoGive.co.uk also holds the authority to process refunds through the seller’s payment gateway if required. Refunds will be processed within 5-10 working days from the date they are approved, subject to any applicable processing times set by the payment provider.

14.7. Return Shipping Costs

• Sellers must cover the return shipping costs for items that are faulty, misdescribed, or not as advertised.
• If a customer returns an item for reasons unrelated to fault or misdescription (e.g., change of mind within 14 days), they may be responsible for covering the return shipping costs, in line with the seller’s individual policy.

14.8. Non-Refundable Items

The following items may not be eligible for return or refund unless faulty or misrepresented:

• Perishable goods such as food and beverages
• Personal-use items such as underwear, swimwear, and hygiene products (if unsealed)
• Custom or personalised products unless defective
• Digital downloads and software once accessed or downloaded

14.9. Changes to This Policy

BuytoGive.co.uk reserves the right to update this Refund Policy at any time to reflect changes in UK consumer law or marketplace operations. Customers and sellers will be notified of significant changes.

15. Complaints Handling

15.1. We take all feedback and concerns seriously. If you have any complaints regarding our services, fundraising activities, or how your donation has been handled, please contact us: Complaints Administrator

Email: [email protected]

15.2. We aim to acknowledge all complaints within 5 business days and provide a resolution or update within 20 business days. If after this timeframe you remain unsatisfied with our response, you may escalate the matter to the Fundraising Regulator at [email protected].